1. http://www.bized.co.uk Copyright 2007 – Biz/ed Factors Contributing to an Effective Workforce BTEC Travel and Tourism

2. http://www.bized.co.uk Copyright 2007 – Biz/ed Introduction Effective organisations – what are they? Can they be produced or do they crop up by accident? What is the key to them?

3. http://www.bized.co.uk Copyright 2007 – Biz/ed Effective Workplaces: A Definition ‘Effective’ means having the desired effect. Q. What’s the desired effect of travel and tourism organisations? A. Achieving their objectives.

4. http://www.bized.co.uk Copyright 2007 – Biz/ed Travel & Tourism Organisations’ Objectives Organisations may have a range of objectives. Among the most common are: To serve customers To make profits (if commercial organisation) To grow and develop

5. http://www.bized.co.uk Copyright 2007 – Biz/ed Good Performance in Organisations Overall, effective organisations have the following hallmarks: Good leadership/management Staff retention/low turnover Productive people Creative thinking/problem solving Adaptable to change

6. http://www.bized.co.uk Copyright 2007 – Biz/ed High Performing Workplaces The DTI (Department for Trade and Industry) defines these as having: Focus on people issues Focus on employee involvement Commitment to equality and a diverse workforce Variety of working patterns Investment in training and development

7. http://www.bized.co.uk Copyright 2007 – Biz/ed Focus on People Issues This aims to produce a workplace where: the right people are placed into the right jobs where effective leaders and managers are encouraged where disputes are solved quickly and amicably through good communication channels

8. http://www.bized.co.uk Copyright 2007 – Biz/ed Focus on Employee Involvement: Where people are involved in their work and organisation they are more committed, motivated and therefore productive This focus leads to an atmosphere of trust, where better solutions to workplace problems are found And where higher standards of service are achieved

9. http://www.bized.co.uk Copyright 2007 – Biz/ed Commitment to Equality and Diversity: Aims to enable the organisation to draw people from a wider pool of talent, where: they are able to identify more strongly with customers promote creative thinking and problem solving and harness the benefits of motivation as all people are treated fairly

10. http://www.bized.co.uk Copyright 2007 – Biz/ed Variety of Working Patterns: Flexibility is the key: Work can be organised to meet changing market conditions Staff performance can be enhanced as employees feel their family and household needs are met Work commitments are balanced with other responsibilities and staff morale improves as a result

11. http://www.bized.co.uk Copyright 2007 – Biz/ed Investment in Training and Development: Where organisations commit to staff development and training, a more highly skilled workforce results This leads to organisations better equipped to cope with change These workplaces are more likely to see their business grow as a result.