1. VoIP Experiences Bellevue College, May 2012 Brandon Comouche

2. What is “VoIP” V oice O ver I nternet P rotocol

3. Who I Am Graduated BC - 2009 Sno Falls Credit Union - 2006 Custom VoIP System - 2007 –30 Phones –4 Offices –27 Employees

4. Topics Phone System Features VoIP Considerations Platform Options Phone System Design Considerations Customizations

5. VoIP Phone System Features Extensions TDM/SIP/IAX Trunks Remote Extensions Voicemail Fax Support Voicemail to Email IVR Menu System Ring Groups Call Queues Conference Rooms Follow-Me Time-Based Routing Least-Cost Routing Music On Hold Paging and Intercom User Web Panel Admin Web Panel Phone Provisioning CDR Reports And much more

6. VoIP Considerations TelCo Choices –Traditional Lines –Internet Carrier Data Lines QOS Redundancy Convenience

7. Platform Options Conversion Costs Open Source – Asterisk Solutions –ShoreTel, Cisco, Avaya, Nortel, etc. Endpoints

8. Phone System Considerations Client Specifications Customer Service Extension Numbers DID Availability & Assignments Menu Design Hold Music and Duration Redundancy

9. Customization Main Menu Script Phone-in Radio Auto-Dialing Voting Automation

10. Questions & Answers Brandon Comouche http://BrandonComouche.com /articles