1. Road Incident Management An Insurer’s perspective Gavin Vowell

2. What I do > Represent insurance company interests > Added value for our clients > Manage salvage contractors and clean up > Control costs > Report to insurer

3. Background > Trade qualified mechanic > Driving experience, NZ and O/seas > Tow truck operations > Own transport operation > Experience and learnings from involvement in multiple crash scenes > Relationships and connections

4. Crash Scene Assistance – 0800 11 11 08  24/7 Service for all heavy transport clients.  Comprehensive crash assistance:  Heavy haulage tow truck for vehicle salvage  Initiating the clean-up of the crash site  Starting the assessing process  Gets your clients back on the road faster  Vehicle taken to a repair centre where we know there is capacity to do the work

6. > Insert pictures of commodore and tow trucks here

8. Every job is different! > Gas cutting kits > Would you like some gravel with that? > Helicopter > Viagra > Cooked eels > Molasses and other difficult clean ups

15. Issues > Scene security > Conflict of interests > Environment > Liability for costs > Quantum of costs

24. > Crash picture