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2. 2 Recruitment and Retention of Volunteer Lay Leaders: Results of the Follow-Up Survey Prepared by: Tamara H. Herrick MaineHealths Partnership for Healthy Aging Presented by: Laura Gottfried, LCSW MaineHealths Partnership for Healthy Aging

3. 3 Overview Purpose of the Follow-Up Survey Sample Description Results Conclusions/Lessons Learned

4. 4 Purpose of the Follow-Up Survey To gather information about recruitment and retention from the volunteers perspective. To use this information to help sites improve their recruitment and retention efforts.

5. 5 Methods All Living Well for Better Health and MOB/VLL Master Trainers and program coordinators were asked for leaders/coaches contact information. Two surveys were created using Survey Monkey. Survey was sent to all leaders/coaches via email and postal service. Data were collected, stored, and tabulated in Survey Monkey.

6. 6 Sample Description 133 LW leaders identified At least one respondent from all but three of the 22 host organizations (86% of sites) responded to the survey. 130 MOB/VLL coaches identified At least one respondent from all but 6 of the 24 host organizations (75% of sites) responded to the survey. Response Rates: 51 LW leaders completed the survey (38% response rate) 51 MOB/VLL coaches completed the survey (39% response rate)

7. 7 Results: Leader Characteristics

8. 8 Leader Characteristics 51 Living Well for Better Health Leaders responded to the survey request. 51 MOB/VLL coaches responded to the survey request. 62% of Living Well Leaders had a chronic health condition.

9. 9 Leader Characteristics: Gender

10. 10 Leader Characteristics: Age Groups

11. 11 Leader Characteristics: Cross-Trained, Stipend, Paid Staff

12. 12 Leader Characteristics: Health Rating

13. 13 Leader Characteristics: How did you hear about MOB/VLL?

14. 14 Leader Characteristics: What Motivated You?

15. 15 Results: Class Experiences

16. 16 MOB Class Experiences: What Did You Like Best?

17. 17 LWfBH Class Experiences: What Did You Like Best?

18. 18 Class Experiences: What was Most Challenging?

19. 19 Class Experiences: Confidence in Facilitating Class

20. 20 Class Experiences: Confidence in Answering Health-Related Questions

21. 21 MOB Class Experiences: Confidence Leading Exercises and Assisting with Home Safety Checklist

22. 22 LWfBH Class Experiences: Confidence Leading Action Planning and Assisting in Problem Solving

23. 23 Class Experiences: How Much has Leading MOB/VLL Influenced the Following:

24. 24 Class Experiences: How Much has Leading LWfBH Influenced the Following:

25. 25 Results: Support Received

26. 26 Support Received: Were Coach/Lay Leader Expectations Made Clear to You Prior to Training?

27. 27 Support Received: Do You Receive Feedback?

28. 28 Support Received: How Would You Rate the Support?

29. 29 Support Received: How Often do You Attend Meetings?

30. 30 Barriers to My Continuation as a Lay Leader or Coach

31. 31 Conclusions/ Lessons Learned

32. 32 Words From a Living Well for Better Health Lay Leader As a master trainer for Matter of Balance I am all to aware of training coaches and then now having a class to place them with soon after their training. Lose of interest and enthusiasm occur and life happens. It would be nice if the system could work together better in having a class awaiting the lay leaders soon after their training. The first class is always the hardest and getting your feet wet soon after training is the key.

33. 33 Words From a MOB/VLL Coach I think that newly trained persons should be scheduled as soon as possible in assisting with a class to not lose motivation or remembering the training instead of being put on a waiting list for when needed.

34. 34 Conclusions/ Lessons Learned There are differences between MOB and LWfBH volunteer lay leaders Lay Leaders from both programs have similar motivations for becoming leaders AAAs play an important role in recruiting new volunteer lay leaders. Ongoing engagement of MT with leaders and having classes to put people into is critical.

35. 35 Living Well for Better Health and MOB/VLL Contacts Laura Gottfried at gottfl@mainehealth.orggottfl@mainehealth.org Healthy Choices at http://www.maine.gov/dhhs/oes/healthychoices/index.sht ml http://www.maine.gov/dhhs/oes/healthychoices/index.sht ml Stanford University at http://patienteducation.stanford.edu/programs/cdsmp.ht ml http://patienteducation.stanford.edu/programs/cdsmp.ht ml NCOA – (National Council on Aging) http://www.healthyagingprograms.org/ http://www.healthyagingprograms.org/