1. E-Single Window by Using Asycuda World Jordan Customs prepared by Ahmad Habash Asycuda World Team supervisor

2. Jordan Map – Location in the Middle East

3. Jordan Map

4. Basic Facts: Population 6.5 millions
Area: total: 90,000 sq. km (34, 445 sq. miles) Language: Arabic is the official language, but English is spoken widely, especially in business.

5. Customs statistics:
Total number of declarations = 1.03 million During year 2012
3500 declarations per day.
30 customs offices.
10 of them are major

6. About Single Window
It aims at facilitating procedures for stakeholders through gathering representatives of concerned departments and institutions which are involved in the clearance process at one place.
In E-SW all stakeholders work on the same system, same database, even if they are not in one place.

7. Participants in the single-window: Jordan Customs Standards and Metrology
Agriculture Food and Drug Brokers Security agencies Banks Ports Corporation Shipping Agents Others
Some departments & institutions which are involved in the clearance process at one place. 7

8. We started implementing E-SW after we implemented 5 customs houses.
We started with 2 departments.

9. How we implemented
E-SW In
Jordan Customs
What are the steps?

10. E-SW Implementation Team
1st step:
E-SW Implementation Team
Established a formal E-Single Window Implementation Team to include Jordan Customs officers, representatives from other government agencies. - Weekly meeting 10

11. 2nd step: Training the other agencies (Standards and Metrology JISM as
an example)
Training them how to deal with Risk Management in Asycuda.

12. 3rd step: Prepare the risk management rules by JISM team with help from JC team.

13. Screen to add selectivity rules(criteria)13

14. Before Asycuda world: JISM used Asycuda ++ (On their own server and clients) they use Asycuda++ client to enter the declaration and run the selectivity, then write manually the result on the declaration. The broker should go to JISM office to perform these steps.

15. 4th step:
Training JISM employees how to use the Selectivity in Asycuda world. And how to change the lane of the goods and write their notes on the item.

16. Menu for JISM selectivity

17. Choose the item then re-route it (to Green, to Blue …..

19. Challenges in implementation:
Resistance to change.
Users not have computer skills.
Their will be extra work on users.
Technology-Hardware, software, communication.

20. How we deal with it
Challenge
Align operations with the strategic plan of Customs.
High level commitment to the project.
Rewards for the employees.
Involved the other departments in the operation(planning, implementation, evaluation)
Resistance to change.

21. How we deal with it
Challenge
Training.
Good Support.
Users not have computer skills.
Give them Easy Report and query.
Rewards for the employees.
Their will be extra work on users

22. How we deal with it
Challenge
JC provided all the other departments with their needs.
Technology-Hardware, software, communication.

23. How customs officer see the other departments notes and selectivity:

24. Use Asycuda to search – we choose here a declarant with RED lane

25. The declarant ion information

26. Note the tab below the page [Items administrations selectivity]

27. More details for JISM selectivity screen – these information already come from Asycuda

28. JISM can add his note at Action 1 And Action 2

29. Benefits of E-SW:
Decrease of multiple signatures and verifications.
Reduce time by eliminate duplication selectivity on the same declaration.

30. Thanks For Your Time