1. Copyright © 2014 by The University of Kansas Providing Support for Staff and Volunteers

2. Copyright © 2014 by The University of Kansas What is support? Any way of helping workers to do their job more quickly, effectively, and comfortably.

3. Copyright © 2014 by The University of Kansas Why should you give support? To maintain high morale To prevent burnout To show appreciation To keep communication open To make your organization appealing To keep quality staff

4. Copyright © 2014 by The University of Kansas When give support to staff and volunteers? Any time, but especially: When they are new When they are going through difficulties On special occasions, such as birthdays and graduations

5. Copyright © 2014 by The University of Kansas How do you provide support? Create a supportive environment. Support the work itself. Give personal support.

6. Copyright © 2014 by The University of Kansas Creating a supportive environment Create a safe environment Make a comfortable space Have beverages available Have work materials available

7. Copyright © 2014 by The University of Kansas Supporting the work Involve staff in decisions Train works thoroughly Accept personal initiative Apply policies to everyone Match people and tasks Recognize work well done Give regular feedback

8. Copyright © 2014 by The University of Kansas Criticize privately, praise publicly

9. Copyright © 2014 by The University of Kansas Giving personal support Be approachable. Reimburse work-related expenses. Send birthday cards. Know more about workers. Remember workers in times of crisis.