1. Lyndon Bethel

2. Agenda Free help options Paid help options: Link What you get for your money Issue tracking Issue quality feedback Product quality changes Some scenarios where cases are not charged

3. Free Help Options DTM newsgroup = http://www.microsoft.com/communities/newsgroups/list/en- us/default.aspx?dg=microsoft.public.development.device.drivers.dtm& cat=en_us_7CF920C0-483A-5AF9-37A8- BB5310F0ACF4&lang=en&cr=us http://www.microsoft.com/communities/newsgroups/list/en- us/default.aspx?dg=microsoft.public.development.device.drivers.dtm& cat=en_us_7CF920C0-483A-5AF9-37A8- BB5310F0ACF4&lang=en&cr=us Logo team contingencies = logofb@microsoft.comlogofb@microsoft.com Logo program requirements = logofb@microsoft.comlogofb@microsoft.com Product quality suggestions = dtmfb@microsoft.comdtmfb@microsoft.com Winqual submission or site technical issues = winqual@microsoft.comwinqual@microsoft.com

4. Paid Help Options Link: As of February 1, 2007, DTM support is being handled via standard Microsoft product support channels. The Web form previously used for DTM case creation is no longer accepted. Customers with a Premier Support contract should work with their TAM to open support incidents. For non-Premier customers, Professional Support options are listed at http://support.microsoft.com/oas/default.aspx?Gprid=7289 including phone numbers and pricing information.http://support.microsoft.com/oas/default.aspx?Gprid=7289 International customers should go to their initial support page.

5. What You Get for Your Money Professional support: Issue tracking--we use CRM software to track issues: Often there is speedy resolution Per issue quality feedback--you get to evaluate and provide feedback on your case that we take seriously. Product quality changes--we push for documentation, errata filter fixes, and code changes to tests and DTM. We look for blockers and raise the flag (recent examples of filtering, QFE0304). Easy assist. Access to test developers advice and WDK team advice. Windows operating system bug, filter search, and knowledge base case searches.

6. Cases That Are Not Charged Documentation bugs Test bugs Where errata are provided

7. Disclaimer © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.