1. Basic Elements of a Collective Agreement Strengthening Social Dialogue in the Tourism Industry National Training Seminar Estonia 4 and 5 June 2007, Tallinn

2. What is a collective agreement Between an employer, a group of employers or one or more employers’ organizations, on the one hand, and One ore more representative workers’ organizations All agreements in writing regarding working conditions and terms of employment, concluded

3. Consultation of members identify issues new issues pending issues issues for improvement decide muscle and activities endorse claim approve/disapprove partly entirely decision by union executive committee coordination at confederal trade union level

4. Levels of Collective Bargaining Collective bargaining can take place at national, at sector and/or at company level mainly at national level: Belgium, Finland, Ireland mainly at sector level: Austria, Cyprus, Denmark Germany, Italy, the Netherlands, Portugal, Sweden mainly at company level: Czech Republic, Estonia, France, Hungary, Latvia, Lithuania, Malta, Poland, United Kingdom

5. Content collective agreement Recognition Job Classification Wages Hours Transport Leave Vocational training Job security OSH Welfare Union-management relations Duration and signatories

6. Wages Rates for day and night work Review wages Bonus system objective criteria –Special skills Wage corrections for inflation

7. Hours Normal hours of work per week Part-time work Over-time

8. Leave three week summer holidays one week winter holidays 1st September additional holidays for elderly workers 3 days paid sick leave graduation of children

9. Vocational training Annual and new staff training New working tools and new technology Language training

10. Job security

11. Transport Compensation for expenses – –Public transport –Private transport means Compensation in time Night travel – taxi vouchers

12. OSH Safe working tools and chemicals Ergonomical furniture and design Risk analysis Healthy working environment Heavy weights Anti-allergic chemicals (cleaning, laun dry, etc. Improved regular health checks

13. Welfare Nutritive, healthy meals Regular lunch breaks Refreshments

14. Privacy Private lockers, accessibal only for the individual worker Private space

15. Union-management relations Clear Mutual respect and understandig Trade union office and equipment Time off fot trade union work Regular exchange of information Trade union observer in management meetings

16. Duration and signatories