1. MIT’s EHS-MS Training System Pam Greenley, greenley@mit.edugreenley@mit.edu Laurie Veal, veal@mit.eduveal@mit.edu MIT EHS Office

2. 10/1/2015 2 Outline Components Training Needs Assessment Training Metrics Training Roles Training Support Future

3. MIT EHS Office 10/1/2015 3 The EHS-MS Training System Trainee Log-In Training Needs Assessment Web Course Delivery On-line Classroom Course Sign-up Course Completion Other Training Req. Completed Central Training Records Database

4. MIT EHS Office 10/1/2015 4 Training Needs Assessment Determining Training Requirements Self assessment Job title Academic class Special Group

5. MIT EHS Office 10/1/2015 5 Self Assessment - Selecting EHS Activities/ Linking to Training Use potentially hazardous chemicals in a lab General Chemical Hygiene - initial Lab Specific Chem Hygiene- annual Read Chem Hygiene Plan – initial Managing Hazardous Waste – annual Department customization

6. MIT EHS Office 10/1/2015 6 Top 5 EHS Activities (7800 total people, 2000 this FY) EHS ActivityNumber Selected Use Chemicals in Lab4022 Use BL1, BL2, RNA/DNA1678 Ergo Eval of Computers1257 Research w blood 816 Use Ionizing Rad in Lab 727

7. MIT EHS Office 10/1/2015 7 Training Needs Assessment Accuracy “Work in a noisy environment” – 16% over reported (13/80) Radiation safety – 25% of those who took course did not select EHS Activity (1 Dept) How many people have not taken needs assessment but need to? Estimate 300 people

8. MIT EHS Office 10/1/2015 8 Communication of Training Metrics Ongoing – Dept. Assessment Report gives PI and lab group training completion rates Coord and LC can look at dept metrics anytime Should look at least 2x/yr before inspections Special External audit- Reps, PI’s, Dept.heads, Asst. Deans Balanced Scorecard Initiative – course focus Sensitivity

9. MIT EHS Office 10/1/2015 9

10. MIT EHS Office 10/1/2015 10 Do E-Mail Reminders Work?

11. MIT EHS Office 10/1/2015 11 Effect of EHS-MS on EHS Training

12. MIT EHS Office 10/1/2015 12 EHS Training Activity - # Seats/yr. Web-based 706130% Classroom16,48270% TOTAL23,533

13. MIT EHS Office 10/1/2015 13 ActivityEHS Office EHS Coord EHS Rep Getting new people to complete TNA XX Checking accuracy of TNA XXX PI Training XXX Lab Specific Training X Training Reconciliation XX Training completion metrics XX EHS-MS Training Roles

14. MIT EHS Office 10/1/2015 14 Training Technology Support The cost of ownership for the EHS-MS Training System includes ongoing technical support Internal = 1-2 FTEs MIT IS&T = 1 FTE

15. MIT EHS Office 10/1/2015 15

16. MIT EHS Office 10/1/2015 16 EHS Training Triage 44% of all email requests for assistance received by the EHS Office request tracking system are training technology questions: Browser settings MIT personal certificates Automated email notifications – turning off or clarifying training requirement Credit for classroom training

17. MIT EHS Office 10/1/2015 17

18. MIT EHS Office 10/1/2015 18 Training Metrics Reports Metrics reporting is resource intensive. Special performance / metrics reports had to be developed..25 -.5 FTE for EHS Training reporting

19. MIT EHS Office 10/1/2015 19 Automated Training Reports Investments in custom automated reports : BrioQuery Training Dashboard Monthly Training Metrics Report PI Assessment Report Just in time Training management reports for trend analysis and continuous improvement.

20. MIT EHS Office 10/1/2015 20 Tech Support Lessons Learned In tech support, no question or issue is too trivial. It may be an indicator of a larger problem. Browsers are the Achilles Heel of training delivery. Users prefer a phone call. Same day response is expected. Automated, web-based training reports have a big impact in the local labs.

21. MIT EHS Office 10/1/2015 21 The Benefits Outweigh the Costs MIT’s EHS-MS training automation is powerful and effective Rewards and resources are in balance 2 - 3 FTEs per 7,800 EHS-MS training users is a sound investment.

22. MIT EHS Office 10/1/2015 22 Future Training Focus Areas Drop/Add/Refine EHS activities Better integration of Training Needs Assessment data with EHS Office Programs Training efficiency Continue to clarify roles and responsibilities Training effectiveness- User Centered Learning