1. 1 Focus on Quality and the Academic Quality Improvement Program At Cuyahoga Community College

2. 2 Overview of Session History AQIP CQI AQIP Processes Criteria Resources

3. 3 National Perspective NCA Accreditation Federal reporting requirements Baldrige in Education

4. 4 State Perspective OBOR reporting requirements Managing Improvement Program Securing the Future Service Expectations OBOR Performance Report http://www.regents.state.oh.us/perfrpt/2002index.html Ohio Award for Excellence (OAE)

5. 5 College Perspective College planning Accountability Budgeting Special studies Knowledge Management Continuous Quality Improvement (CQI) Ohio Award for Excellence (OAE)

6. 6 AQIP Academic Quality Improvement Program

7. 7 Academic Quality Improvement Program (AQIP) Higher Learning Commission accreditation alternative Baldrige-based (Continuous Quality Improvement)

8. 8 CQI Continuous Quality Improvement

9. 9 Concepts Focus on process Collaborative decision-making Environment that empowers employees Employees serve as change agents Measurable performance

10. 10 Cultural Changes Anticipating needs Preventing rather than correcting problems Data-based decision-making Process re-engineering Long and short term plans/goals

11. 11 Challenges of Quality Initiatives Data integrity User friendly data and information access Coordination Communication Benchmarking, trend analysis Accountability Closing the Loop

12. 12 AQIP’s Processes Initial Interest Exploration and Self- Assessment Four-year cycle, consisting of Strategy Forum and Systems Appraisal Annual Update on Action Projects Formal Reaffirmation of Accreditation every seven years, based on pattern of participation

13. Systems AppraisalStrategyForum Systems Portfolio Annual Update Action Projects Re-affirm Accreditation

14. 14 Each AQIP Criterion asks: How stable, well-designed, and robust are your systems and processes? How consistently do you employ and deploy your systems and processes? How satisfying and good are the results your systems and processes achieve? How do you use your performance data to drive improvement?

15. Measuring Effectiveness Understanding Students’ and other Stakeholders’ Needs Building Collaborative Relationships Planning Continuous Improvement Accomplishing Other Distinctive Objectives Leading and Communicating Valuing People Helping Students Learn Supporting Institutional Operations

16. 16 Overall, the AQIP Criteria ask: Are you doing the right things — the things that are most important in order to achieve your institution’s goals? Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?

17. 17 AQIP CRITERIA What they are. What we need to about each.

18. 18 Criterion: Helping Students Learn Student outcomes assessment Community College Survey of Student Engagement Curriculum development Remedial/developmental education Counseling Tutoring

19. 19 Criterion: Understanding Students’ and other Stakeholders’ Needs Noel-Levitz Student Satisfaction Inventory Community Assessment  Who are your stakeholders?  How do you know what they need?

20. 20 Criterion: Leading and Communicating College Goals Succession Planning Leadership Development Decision-making Communication  How do we know what is needed?  How do we measure success or progress?

21. 21 Criterion: Valuing People Hiring Processes Training and Development Performance Management Health and Well-being Recognition and Rewards  How do we measure performance or progress?

22. 22 Criterion: Building Collaborative Relationships Internally Much via Valuing People Criterion Externally K-12, Universities Businesses Vendors Economic and social development  How do we know what is needed?  How do we measure success or progress?

23. 23 Criterion: Planning for Continuous Improvement Mission/Vision Strategic Planning Resource Allocation Alignment of Initiatives  What is the process for each?  How do we know it is effective?

24. 24 Criterion: Supporting Institutional Operations Finance and Business Services Administrative offices/functions Student services (Admissions and records, Financial Aid, Bookstores, Food Service)  How does each support our mission?  How do we measure efficiency and effectiveness?

25. 25 Criterion: Accomplishing Other Distinctive Objectives Corporate College WEDD Cultural arts  How does each complement processes for helping students learn and how do they enhance relationships?  How do we measure success?

26. 26 Criterion: Measuring Effectiveness Collection, storage, management, and use of information and data Access and Analysis of data Within each criterion Collegewide via Balanced Scorecard  How do we set measures and targets?  How do we ensure improvement?

27. 27 What is a Balanced Scorecard? A “scorecard” is any set of key performance indicators or measures (KPI’s) A Balanced Scorecard is a set of KPI’s that are aligned with, and prioritized by, strategic goals and objectives, as viewed from multiple perspectives

28. 28 Tri-C Perspectives 1.How effectively are our students learning? 2.How effectively are we serving our customers? 3.How effectively are we managing our resources?

29. 29 Advantages of Balanced Scorecard Alignment of Initiatives College Goals Noel-Levitz, CCSSE OBOR Performance Reporting National Benchmarking Initiatives Setting Targets Tracking Progress

30. Alignment of College Initiatives Tri-C Initiative Balanced Scorecard------ Noel-Levitz & CCSSE--- FBS Baldrige (BEST)---- Corporate College-------- Alliance for Teaching --- and Learning Wellness Program-------- AQIP Criterion  Measuring Effectiveness  Understanding Students’ Needs  Supporting Institutional Operations  Accomplishing Distinctive Objectives and Helping Students Learn  Helping Students Learn and Measuring Effectiveness  Valuing People

31. 31 Summary AQIP is not an event or series of activities It is a way of doing our business to make us better in all arenas of the organization: Classroom (both teaching and learning) Administration Internal and external relationships It is a way of keeping ourselves accountable to ourselves and to others

32. 32 Resources Institutional Planning and Evaluation folder on K:drive  Data and Special Studies  Reports  Guidelines www.quality.nist.gov/ www.aqip.org

33. 33 Challenge What is your role in the journey?