2. 1 Troubleshooting the Windows Computer Basic Troubleshooting Skills For Windows-Based Computers Basic Troubleshooting Skills For Windows-Based Computers

3. 2 ObjectivesObjectives Identify hardware and operating system problems Repair basic hardware and software problems List basic maintenance procedures Describe basic troubleshooting techniques Identify hardware and operating system problems Repair basic hardware and software problems List basic maintenance procedures Describe basic troubleshooting techniques

4. 3 To find out why something doesn’t work and to fix the problem. To isolate the source of a problem and fix it. To extinguish technologicalpyrotechnics Troubleshooting Processes and Techniques Troubleshooting The Definition

5. 4

6. 5 BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery ClockClock Expansion Slots The Startup Process

7. 6

8. 7 BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery ClockClock Expansion Slots Ports The POST

9. 8 BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery Expansion Slots Ports The POST ClockClock

10. 9 BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery Ports ClockClock Display Adapter

11. 10 The POST BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery Ports ClockClock Display Adapter

12. 11 The POST BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery Ports ClockClock Display Adapter

13. 12 The POST BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery Ports ClockClock Display Adapter

14. 13 The POST BIOSBIOS CMOSCMOS Power Supply Power Supply HDDHDD FDDFDD RAMRAM CPUCPU BatteryBattery Ports ClockClock Display Adapter

15. 14 The Boot Disk Finding an Operating System Drive A: Drive C: io.sysmsdos.sysio.sysmsdos.sys ? ? RAM Boot Record

16. 15 The Bootup Process io.sys sysinit msdos.sys config.sys command. com autoexec. bat

17. 16 The Win 95/98 Bootup Process vmm32 kernel386. exe gdi.exe user.exe resources fonts win.ini windows shell desktop network startup

18. 17

19. 18 What to Do When...

20. 19 Problem#1 Nothing

21. 20 Problem#1

22. 21 Listen CheckCable CheckOutlet CheckSurgeProtector

23. 22 Problem#2

24. 23 MonitorOn? PowerSource SwitchMonitors

25. 24 Problem#3 No Mem Test Mem Test Hangs

26. 25 Problem#3 Bad Memory ModuleBad Memory Module Loose Memory ModuleLoose Memory Module Incompatible Memory ModuleIncompatible Memory Module

27. 26 Problem#4

28. 27 Problem#4

29. 28 Spinning up? Cables? Activating?

30. 29 Asj; faskjfals akdfjk fak aasfj;a alfaksf ksf;al Asj; faskjfals akdfjk fak aasfj;a alfaksf laghd Information Gathered CMOS

31. 30 Problem#5

32. 31 Remove FD Restart Computer Check CMOS

33. 32

34. 33 The Incomplete Boot!

35. 34 Restart the Computer Start in Safe Mode Step by Step Start Create a bootlog file

36. 35 Dealing With Problems After Startup Printers Freezes GPF Network Out of Out of Memory Viruses

37. 36 Dealing With Problems After Startup Passwords Internet Access Error Messages Internet Wallpaper Lost Files Screen Saver

38. 37 Dealing With Problems After Startup Diagnostic Utilities Device Manager Win98 Diagnostic Tools Preventative Maintenance

39. 38 Troubleshooting Printer Problems PowerSource PrinterCable InkCartridge Printer Test Page Properties PrinterOnline

40. 39 Troubleshooting Printer Problems Move Printer Test Different Print Job Spooling Basic App Print Test Your App Print Test

41. 40 Lockups, Crashes and Freezes What to Do When You Can’t Do Anything

42. 41 Ctrl - Alt DelShutDown End Task Restart

43. 42 GPF’s and Other Maladies

44. 43 GPF IllegalOperations InvalidPageFault Crashabend

45. 44 Memory Leaks A bug in a program that prevents it from freeing up memory that it no longer needs. As a result, the program grabs more and more memory until it finally crashes because there is no more memory left.

46. 45 Network Problems Logon LinkLight OtherUsers NetworkCable NetworkDevice NetworkSettings NetworkManager

47. 46 Viruses Softwareprogram used to infect a computer

48. 47 Password Annoyances Passwords are case sensitive Passwords can expire Don’t forget it Don’t make it obvious Can be different for network and local computer Passwords are case sensitive Passwords can expire Don’t forget it Don’t make it obvious Can be different for network and local computer

49. 48 Internet Troubles Internet Options Control Panel

50. 49 Internet Options Control Panel Internet Settings Checks General Tab Connection Tab Program Tab Network Control Panel IP Subnet WINS DNS Gateway

51. 50 Error Messages Their Cause and Cures Do you want to save changes? The device is not ready! Item shortcut refers to has been moved or changed Disk is full Replace existing file? Specified path is invalid Do you want to save changes? The device is not ready! Item shortcut refers to has been moved or changed Disk is full Replace existing file? Specified path is invalid

52. 51 Lost Files

53. 52 Eliminate Screen Savers  Click on… –‘Start / Find / Files or Folders’  Search for… *.scr  Delete all.scr files  Screensaver “none” will be left  Click on… –‘Start / Find / Files or Folders’  Search for… *.scr  Delete all.scr files  Screensaver “none” will be left

54. 53 Internet Wallpaper  Search for...  “Internet Explorer Wallpaper.bmp”  “Netscape Wallpaper.bmp”  Right Mouse Click on File  Go to “Properties”  Change Attribute to “Read Only”  Search for...  “Internet Explorer Wallpaper.bmp”  “Netscape Wallpaper.bmp”  Right Mouse Click on File  Go to “Properties”  Change Attribute to “Read Only”

55. 54 Third Party Diagnostic Programs NortonUtilities QA Plus Check It Pro ExpertCheck Nuts-N-Bolts FirstAid 98

56. 55 Device Manager

57. 56 Win 98 Diagnostic Tools System Monitor System InformationResource Meter

58. 57 Computer Maintenance Procedures Defragmenter Scan Disk System File Checker Backup