1. Reed Early CESO-SACO Oct 2012

2.  Indicate areas to track  Purpose is improvement  Balanced scorecard measures  Pick a few measures  Target 100% on each  Continuously monitor and improve

3. IndicatorData SourceMeasure Elapsed Time Time DatabaseProject elapsed workdays first date to finish Billable Hours Time DatabaseProjects’ actual hours by phase Project Staff Resource Utilization Quality project status reportConfirmed use of all templates Confirmed use of all process steps Learning and Growth project status reportStaff capacity record Professional practices Client Perspective Auditor General’s Performance Post Audit Client response to recent office performance Executive Perspective Annual Survey of Executive Survey responses by Executive

4. Reporting Period:Qtr 1 (Jan-Mar, 2012) Completed By:Juan 2 Get Better Performance Summary: % Indicators Met (by Balanced Scorecard Group)

5.  Work with other changes in parallel  Work in a risk averse setting  Overcome inertia and natural resistance  Initiate and sustain CI culture:  Choose narrow defined projects  Write shorter reports  Orient new communications team  Create project management processes

6.  Executive support and leadership  Time and resource commitment  Recognition that change is needed  Excellent external facilitator  Good design team: mix, competencies  Willingness for continuous improvement

7. Imple- ment Collect P I Make Decisions Plan

9.  Peter Senge - A Quinta Disciplina – Introdução http://vimeo.com/15419281 http://vimeo.com/15419281  Continuous Improvement Balanced Scorecard http://www.strategy2act.com/solutions/con tinuous_improvement_excel.htm http://www.strategy2act.com/solutions/con tinuous_improvement_excel.htm 