1. Unit 25 – task 3 [1/3]

2. sustainability and environmental issues
Printers – paper/plastic
Upgrades
Power
50m tonnes of e-waste was generated worldwide – or about 7kg
US discarded 258.2m computers, monitors, TVs and mobile phones in 2010, of which only 66% was recycled [170m]

3. reporting
The Waste Electrical and Electronic Equipment (WEEE) Directive
Manufacturers have to fund recycling schemes, while retailers must offer take-back services to customers.
The UK produces an estimated 1.2m tonnes of e-waste each year, most of which has been ending up in landfill sites
Under the legislation, retailers selling electrical goods are obliged to offer customers a free in-store take-back service on a "like for like" basis, or help fund the expansion of a network of WEEE collection points.

4. employee and employer responsibilities

5. Escalation procedures

6. Documentation Top reasons for documentation: Organization Management
A record of work done
A record of system changes
A record of hardware tests
Proof of service
A reference
the majority of tasks are unattended so only the task name and time is needed to be recorded as will as the end results.
Often technicians just fill out a clipboard answering YES, NO, PASS or FAIL

7. policies and procedures
computer cleaning
hd maintenance
antivirus + security updates + config
update windows
Policies
Computer usage
Network usage
Security
Software miles