1. www.jdaihelpdesk.org Your gateway to 15 years of best practices in detention reform.

2. You are just a click away from access to: An electronic library featuring: –juvenile justice data and policy analyses –descriptions of best practices –examples of reform tools –and much more! Individualized (human) assistance to help you plan for effective change.

4. How do I find documents?

6. What’s in those folders? The 12 folders contain nearly 500 documents. To access those files, you need Microsoft Word, Excel, PowerPoint, and Adobe Acrobat Reader. The files are in a read-only format in the library. To keep a file for your own use and editing, simply save it to a location on your own desktop, using a different name. If you cannot locate a file, you can ask for help.

7. Examples of Documents Warrant Policies VOP Sanction Grids JDAI Publications –Newsletters –Starter Kit Data Analyses Legislation Detention Criteria Policies Program Descriptions for Detention Alternatives

8. How do I ask for help? At the top of every screen is the “Ask a Question” button. Clicking on that button will take you to a page where you fill out a few fields of information and pose your question or comment.

9. Help Ask A Question Welcome to the “Ask a Question” portion of the JDAI Help Desk, where you can ask any question related to locating a document or a particular issue, as well as offer comments about the system. In the first box below, please type your question or comment. Then, there are a series of fields we ask for, which will enable us to respond to you appropriately. We ask that you to fill out each field below. The items with the red asterisk must be completed. When you have completed this page, simply click on “Submit,” located at the bottom of this screen. If you exit the screen without clicking on “Submit,” your question or comment to the Help Desk will not be submitted. To return to the main site, please click on the Home button. IF YOU ARE EXPERIENCING TECHNICAL DIFFICULTIES, PLEASE LEAVE A MESSAGE AT 202-638-3080 X 306. This site is currently being tested. During this testing phase, our response time to your submission will be five business days. Thank you for your patience! Home Document Library Type your question or comment here... * Contact Information Name of Requestor: * Name of Organization: * Jurisdiction ZIP Code: * Email: * Phone: Line of Work: Defender Prosecutor Judge Court Administration If Line of Work is Other, please describe: Do you work at a JDAI site? Yes No How did you hear about this site? www.aecf.org directed me here another website directed me here referred by a friend/colleague saw this website advertised somewhere in print Other If another website directed you here, or you answered 'Other' to the above question, please describe:

10. What happens then? During our initial testing phase, you will receive an answer to your question within five business days. If you experience technical problems with the site, please leave a message at 202- 638-3080 x 306.

11. You can help the Help Desk! The site will be in a testing phase for a few months as we implement a SharePoint upgrade. Suggestions and recommendations for improvements are desired and welcome! Please use the “Ask A Question” section of the website to contact us.

12. Where can I try the site? There are 12 workstations in Napoleon A1. Each station has a self-guided tour aid and Help Desk staff for one-on-one assistance. Hours of Operation: –Wednesday until 6:30pm –Thursday 8am until 1pm (closed 9-10am) Please come visit us!

13. www.jdaihelpdesk.org