1. 28 March 2007 Superhighways Partnership & iT4 Communities Marcus Otite and Anne Stafford

2. Value of Volunteering 28 March 2007 1 Where to get help for your ICT This workshop session should help identify free or low cost sources of support to enable your organisation to put its ideas into practice or solve common problems Vent frustrations Tips and tricks Campaign for what’s needed No magic answer – sorry!

3. Value of Volunteering 28 March 2007 2 ICT systems – what needs support? Hardware Support Software Application Databases Websites.etc Network Support Consultancy and Advice

4. Value of Volunteering 28 March 2007 3 Where do we go for help Volunteers Staff External Contractors Circuit Riders Consultants

5. Value of Volunteering 28 March 2007 4 Our Experiences Volunteering Circuit Riding You might notice a slight bias! And this is a good time to ask specific questions about these types of support BUT we all work within a system of a patchwork of support and some support fits some jobs/some organisations better than others A smorgsbord of support to choose from (or hobson’s choice?)

6. Value of Volunteering 28 March 2007 5 Support Needs

7. Value of Volunteering 28 March 2007 6 What type of support would you like? When things go wrong Purchasing decisions Planning and decision making New technologies

8. Value of Volunteering 28 March 2007 7 Hardware Support Total Cost of Ownership (TCO) Warranty Full Cost Recovery (FCR) Research Knowledge base Discussion forums & email lists Google it! Service Level Agreement (SLA)

9. Value of Volunteering 28 March 2007 8 Software Support Training Online resources Discussion Group Forum Research problem – google it! Microsoft site Help desk

10. Value of Volunteering 28 March 2007 9 Network Support Service Level Agreement For a server based network a must! Network administrator Maintenance, backup and documentation

11. Value of Volunteering 28 March 2007 10 Support

12. Value of Volunteering 28 March 2007 11 Using Volunteers How to find one iT4C Volunteer bureaus Amongst supporters, family and friends Advantages Free, enthusiastic, committed, your best interests, impartial Disadvantages Might leave at any time, limited time available, may be unskilled, may take on more than is appropriate When to use one Not for mission critical, not for emergency work

13. Value of Volunteering 28 March 2007 12 Working with Circuit Riders Who are Circuit Riders Definition Deferent models How to find one Local based IT support network Contact CVS ICT Hub Website When to choose a circuit rider Should be you first stop in community network Advantages Cheaper impartial advice Disadvantages Large case load of clients They try to eliminate dependency

14. Value of Volunteering 28 March 2007 13 Working with contractors Service level agreement Tendering Getting impartial advice Circuit rider Volunteer Online forums, discussion groups

15. Value of Volunteering 28 March 2007 14 Support from staff/for staff Assigning tasks Network administrator Staff training and support Training needs analysis Full cost approach to funding/budgets

16. Value of Volunteering 28 March 2007 15 Conclusions?

17. Value of Volunteering 28 March 2007 16 What do you think is missing? Voluntary Sector ICT Magazine Voluntary Sector ICT Department for each Borough More in house discount training for organisations More affordable professional ICT advice and support More easily available discounted hardware and software equipment

18. Value of Volunteering 28 March 2007 17 Resources

19. Value of Volunteering 28 March 2007 18 Web Site Resources Microsoft Knowledgebase ICT Hub Tech Soup LASA CIVICA Charity Logistics IT for Charities Chat rooms, Discussions, Publications – Newsletters.

20. Value of Volunteering 28 March 2007 19 Charity Discounts Charity Logistics www.charitylogistics.org 0845 1303 845www.charitylogistics.org Citnexus www.citnexus.co.uk 01453 872777www.citnexus.co.uk Civica Services Ltd www.civica.co.uk 020 7760 2802www.civica.co.uk Charity Technology Trust (CTT) www.ctt.org 0845 456 1823www.ctt.org National Council for Voluntary Organisations www.ncvo- vol.org.uk/discounts/serv ices/ 020 7713 6161www.ncvo- vol.org.uk/discounts/serv ices/ Pugh Computers www.pugh.co.uk 01974 200201www.pugh.co.uk Phoenix Software www.phoenixs.co.uk 0870 836 8000 (ask for voluntary sector saleswww.phoenixs.co.uk

21. Value of Volunteering 28 March 2007 20 ICT Funders Awards For All Bridge House Trust BT Community Connections Worshipful Company of Information Technologists Microsoft Neighbourhood Renewal Community Programme The Lloyds TSB Foundation for England & Wales Abbey National Charitable Trust Ltd The Tudor Trust The Baring Foundation The Allen Lane Foundation The Big Lottery Fund The Cooperative Charitable Foundation The Garfield Weston Foundation City Parochial Foundation Henry Smith Charity The Hedley Foundation: Building or refurbishing? Trust for London The Lankelly Foundation Comic Relief JPaul Getty Jr Charitable Trust Local Funding Tower Hamlets Lambeth, Lewisham, Southwark, Bromley, Bexley & Greenwich Hillingdon Sutton

22. Value of Volunteering 28 March 2007 21 Questions/Discussion?

23. Value of Volunteering 28 March 2007 22 Thank you Marcus Otite ICT Development Worker, Superhighways Email: marcus@mvsc.co.uk Tel: 020 8685 2279 Anne Stafford Development Consultant, iT4Communities Email: anne.stafford@icthub.org.uk Tel: 020 7796 2144