1. nynox.com Nynox Help Desk Affordable Help Desk Solution

2. nynox.com Page 2 Nynox Help Desk Nynox Help Desk is an Affordable Help Desk solution developed in Enterprise Java based Web solutions. Nynox Help Desk enables improving end user productivity. improving the satisfaction of your IT personnel as system is easy to use and efficient. reduction in support costs through improved IT personnel productivity. providing better customer service resulting in improved customer satisfaction.

3. nynox.com Page 3 About Nynox Help Desk Nynox is a 100% web based solution compatible with all popular browsers Internet Explorer 6 and above, Mozilla Firefox 1.0 and above and other standard browsers. Nynox works with all popular databases Oracle Microsoft SQL mySQL Postgres any other ANSI-92 compliant RDBMS

4. nynox.com Page 4 About Nynox Help Desk Based on Java platform, it can be hosted on Windows Unix Linux VMWare based virtual environments For its email integration, it supports POP3 SMTP MS Exchange

5. nynox.com Page 5 About Nynox Help Desk Based on JEE lightweight application model, it runs on Apache Tomcat 5.0 and above JBoss Sun Application Server Glassfish IBM WebSphere BEA(Oracle) WebLogic and other J2EE/JEE Reference Container Servers

6. nynox.com Page 6 Nynox Architecture - Deployment Database Server JEE Server Nynox is Deployed Users Corporate Network or Internet Mail Server

7. nynox.com Page 7 Nynox Workflow From simple Workflow toComplex Workflow support

8. nynox.com Page 8 Nynox Functional Architecture

9. nynox.com Page 9 Why Nynox? Affordable solution to alternative high end solutions. 100% web based and easy to use. Workflow and email tightly integrated to effectively support the users, support personnel and managers. Flexible email customisation. Highly Configurable through just clicking the options by the application administrator.

10. nynox.com Page 10 Why Nynox? Based on sound Software Engineering principles providing the high quality solution to our customers. Can be set up quickly and easily. Also provides SAAS model. Increase productivity of the support teams and improve IT organisations’ customer service.

11. nynox.com Page 11 Why Affordable? Running Nynox at your site Annual subscription fee 1 Support Person +$100 for additional support person $100 2 Support Persons +$100 for additional support person $200 5 Support Persons +$90 for additional support person $450 10 Support Persons +$70 for additional support person $800 20 Support Persons +$60 for additional support person $1400 50 Support Persons +$50 for additional support person $3000 100 Support Persons +$40 for additional support person $5000 Hosting on Nynox (SAAS) Annual subscription fee 1 Support Person +$100 for additional support person $300 2 Support Persons +$100 for additional support person $400 5 Support Persons +$90 for additional support person $650 10 Support Persons +$70 for additional support person $1100 20 Support Persons +$60 for additional support person $1800 50 Support Persons +$50 for additional support person $3600 100 Support Persons +$40 for additional support person $5800

12. nynox.com Page 12 Why Affordable? Nynox is priced competitively so that even small to medium size organisations can afford it. Can offer as Software As A Service (SAAS) so that organisation does not require any infrastructure except Internet access. Unlimited number of end users - Free

13. nynox.com Page 13 Nynox clean user interface

14. nynox.com Page 14 Nynox clean user interface

15. nynox.com Page 15 Nynox clean user interface

16. nynox.com Page 16 More Information Features including Features Flash tour. Online Demo – You can see the actual application. Documentation. Community forums, Blogs, Wiki, Mailing List www.nynox.com

17. nynox.com Page 17 Thank You