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Chapter Eight: Interviewing and Conscious Communication H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 2 Conducting Conscious Interviews Interrogation
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 3 Conducting Conscious Interviews Persuasive or Sales Interview
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 4 Conducting Conscious Interviews Informational Interview or Focus Group
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 5 Conducting Conscious Interviews Employment Interview
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 6 Conducting Conscious Interviews Conscious Communication Choices Résumés and Interviews http://www.jobweb.com/Resumes_Interviews/default.htm Résumés and Interviews http://www.jobweb.com/Resumes_Interviews/default.htm
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 7 Performance Reviews: Employer Before the Review Ask for Written Evaluation Read Employees Evaluation Review Past Two Evaluations Outline Areas that Exceeded, Met, and Fell Below Expectations in Both Evaluations Outline Course of Action for Employee Document Course of Action in a Memo Wadsworth Image
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 8 Performance Reviews: Employer During the Review Present the Evaluation to Employee Keep Focus on Job Performance and Group/Team Interactions Avoid Vague References to Attitude Present Course of Action Wadsworth Image
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 9 Performance Reviews: Employer Ask if there Are Questions Offer Time to Think about Evaluation Ask Employee to Sign Evaluation During the Review Wadsworth Image
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 10 Performance Reviews: Employer After the Review Follow Up on Memo if not Signed Continue to Document Problems Praise Employee for Changes and Progress Follow Up with Reviews at 3 Month Intervals
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 11 Performance Reviews: Employee Before the Review Prepare Written Evaluation of Work Request Opportunity for Self-Evaluation Give Honest Assessment of Performance Outline Goals for Next Review Submit Appraisal of Your Work
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 12 Performance Reviews: Employee During the Review Listen, Listen, Listen Take Notes Be Gracious When Given Praise Acknowledge Area Needing Improvement Ask for Period to Reflect on Disputed Areas Walk Away without Being Defensive Wadsworth Image
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 13 Performance Reviews: Employee After the Review Spend Time Thinking about Review Don’t Talk about Review or Vent Submit Assessment of Your Review Indicate Areas of Agreement and Disagreement Give Manager an Opportunity to Respond
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 14 Choosing: Setting the Parameters for the Interview Setting the Goals for the Interviews Developing a Job Description Description Short but Informative List Three Qualifications Identify Job Location Provide Clear Contact Information
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 15 Choosing: Setting the Parameters for the Interview Placement of Job Ad Local Newspaper University Career Planning Centers Professional Associations and Trade Publications Online Job Databanks Headhunters Microsoft Image
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 16 Creating: Scripting the Interview Ethical Interviewing No Illegal or Inappropriate Questions No Questions Justifying Race, Religion, Marital Status, Age, Sex, or Sexual Orientation Wadsworth Image
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 17 Coordinating: Setting Up the Interview Person Hired will Work with Many Across the Organization Include Others in the Interviewing Process Wadsworth Image
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Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 18 Delivering: Ready, Set, Interview Conducting Phone Interviews Make Sure There are No Distractions Speak Clearly and Loudly Enough to be Heard Allow Speaker to Finish, Answer Completely Clarify Questions not Understood Smile…Even on the Phone
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H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed
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