1. Tracie Greer Indiana University Technology Center Consulting Tracie Greer Indiana University Technology Center Consulting

2. What We’ll Cover Who I amOur Computing CommunityOur StaffControl PanelPerformance Record

3. Who’s Tracie? Human Resource Coordinator for Technology Center Consulting Serve Academic and Residential labs 4 Years In This Capacity 8 Years With Indiana University Extender of Opportunity

4. Indiana University 40,000 Students24/7 StaffingRemote LocationsTotal Labs: 68 Total Computers: 2187 Academic Labs: 37 Residential Labs: 31 Consultants: 190Supervisors: 26

5. Our Staff

6. Wide Variety of Skills Required Customer ServiceOperating SystemsSoftwareHardwarePeripheral EquipmentNetworkingIn-room Appointments

7. Remote Locations and 24/7 Operations

8. Control Panel

9. RAVE: Recognition, requesting Action, Venting and Escalating consultant issues.

12. Professional Development Issue

13. PDI

14. Gold Star

15. Attendance

16. Mentor Mentor Assignments Weekly Visit Performance Record Review Establish Ongoing Goals & Expectations All Meetings Documented Consultant Comment & Agree/Disagree

17. Mentor Comments

18. Performance Record Features Standards & Statistics Training Records Attendance Records Gold Stars Professional Development Issues Ongoing Development Plan DIGITAL, REAL- TIME, CUMULATIVE, FULL-DISCLOSURE

19. Performance Standards & Statistics

20. Training Records

22. Consultant Evaluation Process Completes a Self Evaluation using the same criteria as the Mentor Completes a Confidential Staff Evaluation on their Mentor and other Supervisors Completes a Rehire Request Completes an Availability Template for the Next Semester if Applicable

23. The Evaluation Process The Mentor Completes an Evaluation on the Consultant from an Evaluation Site that includes all pertinent information The System Allows for a Click and Auto Fill Option to Expedite Efforts It Also Provides a Comment Box to Add Comments

24. The Evaluation Process

27. Consultant Evaluation Summary Serves as Reference Documentation Starting Point for Consultants Who Continue Employment.

28. Consultant Evaluation Summary

29. Questions?

30. Session Evaluations http://www.resnetsymposium.org/rspm/evaluation/