1. Norfolks Working Well Conference. Jenny Mason RGN BSc(Hons) Dip (OH) Occupational Health Advisor John Lewis Partnership 11 th May 2010

2. Occupational Health at John Lewis Employs approximately 69,000 people Employs approximately 69,000 people 28 Branches each with their own OHA 28 Branches each with their own OHA Role: Role: Promote Health and Wellbeing Promote Health and Wellbeing Absence Management Absence Management Safety Risk Management Safety Risk Management Incident Reporting Incident Reporting RGN, Specialist OH Qualification and Safety Qualification. RGN, Specialist OH Qualification and Safety Qualification.

3. History of OH within John Lewis 1929 John Spedan Lewis, founder of the Partnerships experiment in industrial democracy 1929 John Spedan Lewis, founder of the Partnerships experiment in industrial democracy Vision of Health, Wealth and Happiness for all Partners Vision of Health, Wealth and Happiness for all Partners Pre NHS Pre NHS Provision of medical services at work Provision of medical services at work Nurse role changed with the introduction of the Health and Safety at Work Act 1974. Nurse role changed with the introduction of the Health and Safety at Work Act 1974.

4. Current Occupational Health Service Employer of Distinction Employer of Distinction Specialist OH Nurses and Physicians Specialist OH Nurses and Physicians Physiotherapy Physiotherapy Podiatry Podiatry Counselling Counselling Additional specialist training (OH Admin) Additional specialist training (OH Admin) Wellbeing Initiatives. Wellbeing Initiatives.

6. Well-being initiatives Know Your Numbers Know Your Numbers Cholesterol tests Cholesterol tests Health checks for 40-74 year olds through Norfolk PCT Health checks for 40-74 year olds through Norfolk PCT Timberhill Health Centre Timberhill Health Centre Aim to prevent CVD and associated ill health Aim to prevent CVD and associated ill health Partners able to attend health assessment in working time Partners able to attend health assessment in working time Lifestyle and referral to appropriate advisor. Lifestyle and referral to appropriate advisor.

7. Sport in the Workplace Partners in Sport Partners in Sport Leisure Learning Leisure Learning Subsidised sporting events Subsidised sporting events Jive classes Jive classes Pilates Pilates Scuba Diving and Ski-ing taster sessions Scuba Diving and Ski-ing taster sessions Inter-Branch and departmental sporting challenges Inter-Branch and departmental sporting challenges

8. Managing Absence Proactive approach Proactive approach Education and support for Managers Education and support for Managers Managing stress in the workplace workshops Managing stress in the workplace workshops Managing Absence Managing Absence Stress risk assessment – prevent workplace stress disorders Stress risk assessment – prevent workplace stress disorders Risk register – prevent injuries and workplace ill health Risk register – prevent injuries and workplace ill health Specialist Manual Handling training Specialist Manual Handling training Bradleys Manual handling (Store)Bradleys Manual handling (Store) Delivery Drivers (SvB)Delivery Drivers (SvB)

9. Managing Absence OH works closely with Personnel, Registry Line Management and Partner OH works closely with Personnel, Registry Line Management and Partner Prevent absence from occurring as much as able Prevent absence from occurring as much as able Keep close contact with Partner during absence and offer appropriate support Keep close contact with Partner during absence and offer appropriate support Work closely with GP Work closely with GP Phased return to work programmes Phased return to work programmes Modified duties and activities Modified duties and activities Review regularly Review regularly Fit Note Fit Note

10. From 200 AD to 2010 AD Claudius Galen (129 – 200 AD) Greek physician and medical writer Employment is natures physician and is essential to human happiness Employment is natures physician and is essential to human happiness

11. Finally…………… John Lewis OH service continues to reflect the changes in the business whilst continuing to encompass the spirit of the Founder back in 1933 when health care was first introduced to the Partnership. John Lewis OH service continues to reflect the changes in the business whilst continuing to encompass the spirit of the Founder back in 1933 when health care was first introduced to the Partnership.

12. Thank you for listening Any Questions?