1. (c) 2014. Techno Brain | www.technobraingroup.com The role of communication technologies in starting up child helplines - Africa, mobile & more International Consultation 2014, CHI, London First Slide

2. (c) 2014. Techno Brain | www.technobraingroup.com Today – setting up a child helpline in Africa takes 6 months Reasons In- country Hardware & AMC Integration with telecom operator Fly in engineers for deployment Only one channel – IVR & Call Center Not a COTS yet !!! Why??? 116 SLOW – EXPENSIVE – LIMITED

3. (c) 2014. Techno Brain | www.technobraingroup.com Tomorrow – the art of the possible Smart Devices CloudOpen Source Mobile app Internet

4. (c) 2014. Techno Brain | www.technobraingroup.com Internet – is spreading in Africa 54 countries 30.2 million km 2 area 1 billion population 80% mobile penetration 27% have 2.5G 11% have 3G Source http://venturebeat.com/2013/12/03/african-mobile-penetration-hits-80-and-is-growing-faster-than-anywhere-else/ http://www.ericsson.com/res/docs/2013/consumerlab/bridging-the-digital-divide-sub-saharan-africa.pdf http://en.wikipedia.org/wiki/List_of_mobile_network_operators_of_the_Middle_East_and_Africa 56% of consumers who currently don’t browse internet on their mobile are interested to do so in the future 216 mobile operators 120 3G networks

5. (c) 2014. Techno Brain | www.technobraingroup.com Cloud – the fastest way to get started 10X cheaper & faster implementation Hardware, software of any configuration Remote deployment & maintenance 99.9% availability Pay as you grow

6. (c) 2014. Techno Brain | www.technobraingroup.com Open source – the alternative OS Database App App Server Language 0 license fee Mature technologies Large developer ecosystem

7. (c) 2014. Techno Brain | www.technobraingroup.com Mobile app – the new 116 116 One touch panic button Location trackingTalk to an agent Registration Send voiceSend videoSend pictures Social Media Notifications

8. (c) 2014. Techno Brain | www.technobraingroup.com Smart devices – affordable for everyone 20142007 $100 $25 $599 > 5X drop in price over 6 years

9. (c) 2014. Techno Brain | www.technobraingroup.com Smart devices – everyone will have one 2014 112 mn smartphones, 12% penetration Source : http://www.asymco.com/2014/01/07/when-will-smartphones-saturate/http://www.asymco.com/2014/01/07/when-will-smartphones-saturate/ 2017 334 mn smartphones, 30% penetration 2020 556 mn smartphones, 50% penetration > 5X increase in penetration over 6 years

10. (c) 2014. Techno Brain | www.technobraingroup.com Conclusion Embrace I nternet C loud O pensource M obileapp S martdevices Africa can leapfrog Child Helpline can be more !!!

11. (c) 2014. Techno Brain | www.technobraingroup.com Thank You

12. (c) 2014. Techno Brain | www.technobraingroup.com Thank You Presenter Name Designation Global Presence Burundi | Ethiopia | Ghana | India | Kenya | Lesotho | Malawi | Mauritius | Mozambique | Myanmar | Namibia | Nigeria | Rwanda Saudi Arabia | South Africa | South Sudan | Swaziland | Tanzania | UAE | Uganda | UK | USA | Zambia | Zimbabwe

13. (c) 2014. Techno Brain | www.technobraingroup.com Tomorrow – the art of the possible What does 2014 have to offer??? Smart Devices Cloud Open Source Mobile app