1. Managers & Management MGT 101 - Principles of Management and Business
Faisal AlSager
Week 1

2. Objectives To recognize the need for managers.
To know the definition of organization and its characteristics
To understand different types of organizational members
To know the factors that reshape and redefine management

3. Who needs managers?
ORGANIZATIONS

4. Organizations?

5. What is an organization?
Organization: a deliberate arrangement of people brought together to accomplish some specific purpose.
Organization characteristics:
Goals: An organization has a distinct purpose, expressed in terms of a goal or a set of goals.
People: who can achieve the purpose of the organization. They make decisions and engage in work activities.
Structure: deliberate and systematic. It defines and limits behaviors of its members.

6. Organizational Members
Managers:
individuals in an organization who direct and oversee the activities of other people in the organization.
Nonmanagerial Employees:
people who work directly on a job or a task and have no responsibility for overseeing the work of others.

7. Management Levels Top mangers:
Definition: those at or near the top of an organization.
Examples: CEO, vice president, chancellor.. etc.
Middle managers:
Definition: managers found between the lowest and top levels of the organization.
Examples: department head, division manager, store manager.. etc.
First-line managers:
Definition: individuals responsible for directing day-to-day activities of nonmanagerial employees.
Examples: supervisor, team leader, unit coordinator.. etc.

8. Management Level Pyramid

9. Management Management
the process of getting things done, effectively and efficiently, through other people.
Process
a set of ongoing and interrelated activities.

10. Efficiency and Effectiveness
doing a task correctly (“doing things right”) and getting the most output from the least amount of inputs.
Effectiveness
“doing the right things” by doing those work tasks that help the organization reach its goals.

11. Interrelation between Efficiency and Effectiveness
Means
Efficiency
Ends
Effectiveness R E S O U C A G G O A L T I N M E
GOALS
Low
waste
High
attainment

12. Scientific Management
Scientific management is the use of scientific methods to define “one best way” for a job to be done.

13. What Managers Do 4 Management Functions Planning Organizing
Achieving the
organization’s
stated purpose
Controlling
Leading

14. Manager’s Functions: Planning and Organizing
defining goals
establishing strategy
developing plans to coordinate activities
Organizing:
determining what tasks are to be done
how the tasks are to be grouped
who reports to whom
where decision are to be made

15. Manager’s Functions: Leading and Controlling
motivating employees
directing activities of others
selecting the most effective communication channel
resolving conflicts
Controlling:
monitoring work performance
comparing it with goals
correcting any significant deviations

16. Mintzberg’s Managerial Roles
Specific categories of managerial actions or behaviors of expected of a manager.
Grouped under one three primary headings:
Interpersonal roles
Information roles
Decisional roles

17. Interpersonal Roles Definition:
involve people (subordinates and people outside the organization) and other duties that are ceremonial and symbolic in nature.
Three interpersonal roles:
Figurehead
Leader
Liaison

18. Informational Roles Definition
involves collecting, receiving, and disseminating information.
Three informational roles
Monitor
Disseminator
Spokesperson

19. Decisional Roles Definition entail making decisions or choices.
Four decisional roles
Entrepreneur
Disturbance handler
Resource allocator
Negotiator

20. Skills that Managers Need
Conceptual Skills
A manager’s ability to analyze and diagnose a complex situation.
Interpersonal Skills
A manager’s ability to work with, understand, mentor, and motivate others, both individually and in groups.
Technical Skills
Job-specific knowledge and techniques needed to perform work tasks.
Political Skills
A manager’s ability to build a power base and establish the right connections.

21. Is the manager’s job universal?
Factors affecting the manager’s job:
Level in the organization
Profit versus Not-For-Profit
Size of organization
Small business: an independent business having fewer than 500 employees and which doesn’t necessarily engage in any new or innovative practices and which has relatively little impact on the industry.
Management concepts and national borders

22. Learning Outcomes
Organizations have three characteristics: 1) Purpose, 2) People, and 3) structure.
Managers lead organizations to their goals using three functions: 1) Planning, 2) Organizing, 3) Leading, and 4) Controlling.
Mangers should be able to get things done efficiently and effectively.
There are 3 roles that managers have: 1) Interpersonal, 3) Informational, and 3) decisional roles.
Four skills that managers have: 1) Conceptual, 2) Interpersonal, 3) Technical, and 4) Political.
Management is not a universal job. It differs based on different factors.