1. TR 07- FI- 02 INTERNAL CONTROL – basic course RISK MANAGEMENT - INFORMATION & COMMUNICATION January 2010 EU Twinning Project TR 07-FI-02

2. TR 07- FI- 02 THE ‘Al Pacino’ VIDEO Questions: 1Is this communication a) professional or amateur? b) effective or ineffective? 2WHY? 3How is it best to communicate an issue and persuade people in the public sector?

3. TR 07- FI- 02 INFORMATION What is information? Facts Figures Opinions Why have information? Record progress Know how to do something Help make good decisions ELSE???

4. TR 07- FI- 02 INFORMATION HIERARCHY decision making implementing & monitoring day-to-day actions & controls operations information

5. TR 07- FI- 02 CHARACTERISTICS OF INFORMATION Relevant Reliable Accurate Complete Timely Else???

6. TR 07- FI- 02 GROUP SESSION 7a information 1 organise yourselves 2 address the questions in the course outline FOCUS YOUR THOUGHTS & RESPONSES ON: purposes, hierarchy, characteristics REMEMBER PREVIOUS GROUP SESSIONS

7. TR 07- FI- 02 COMMUNICATION What is it? direct conversation discussion monologue debate negotiation sell dialogue deliberation tell

8. TR 07- FI- 02 WHY COMMUNICATE CHANGE? Attention capture Interest gain Desire inducement Action - behaviours Satisfaction by realising the benefits of change Why do you want to communicate? What stage in the change cycle are you at? What other contextual issues are relevant?

9. TR 07- FI- 02 CONTEXTUAL ISSUES Education and Educate beforehand There is a lack of information Communication A need to be convinced of logic Participation and Involve potential sceptics Groups have the power to involvement in parts of the change resist Facilitation and support Help people to cope - People are finding it hard to training and mentoring adjust to change Negotiation & agreement Offer incentives Groups are likely to lose out Explicit and implicit Force change through Speed is essential and coercion Leaders have a lot of power

10. TR 07- FI- 02 COMMUNICATION GRID pressure clear shared capacity capability actionable resistance for change vision to change to change 1 st steps to change WHO WHAT WHEN FROM WHOM HOW

11. TR 07- FI- 02 HOW examples 2-way Whole System Events Mgt Development days Mgt conferences Awaydays Future search Video conferences Staff development days Citizen panels Q&As Staff conferences Focus groups Bulletin boards Suggestion schemes Training events Briefings Emails FAQs Training manuals Letters Reports Texting DVD/video 1-way shallower DEPTH deeper DIRECTION

12. TR 07- FI- 02 GROUP SESSION 7b information & communication 1 organise yourselves 2 address the questions in the course outline FOCUS YOUR THOUGHTS & RESPONSES ON: INFORMATION, COMMUNICATION WHYs, CONTEXT, & TIME CYCLE REMEMBER PREVIOUS GROUP SESSIONS