1. Setting Priorities – One month in Rosanna Preston Chief Executive

2. Background Science degree 20 years working in the voluntary sector Small and large organisations Grant making and service delivery Committed to user involvement

3. 13 years Managed national interpreting and training service Impact of early diagnosis and the need for parent support Communication difficulties Temporary hearing loss Society’s attitude

4. Medical charity Providing diagnosis and signposting for treatment Small!

5. Large grant making charity Supporting musicians through ill health ….Getting back to my roots!

6. First three months Induction “Nuts and bolts” review Strategic plan update Skills and functions Report to Trustees in December 2008

7. Induction Staff and Trustees Cleft teams Branches and volunteers Partner organisations

8. Services and planning Finance Management and Governance Communications General

10. Strategic Plan Five year plan Launched Jan 2006 Half way through is a good time for review Key areas: –Structure –Services –Funding –Partnerships –Impact

11. Structure To ensure a structure is in place that best delivers the charity’s services and effectively utilizes the charity’s resources, human and material, harnessing commitment and enthusiasm towards the fulfillment of the charity’s objectives.

12. Branches and Volunteers National Steering Committee Piloting new models National network of volunteers All working for the same end

13. Services To further improve the quality of life for all those born with clefts and their families, and to make ourselves accessible to all sectors of the community

14. Services Educating front line health professionals Reaching people from ethnic minorities Supporting adults with clefts Furthering cleft care in Europe Speech and Language therapy provision

15. Funding To ensure that we are able to bring in sufficient income to maintain the charity’s core services (currently around £350,000 per annum) To fund new pioneering projects aimed at further benefiting all those with and affected by cleft lip and/or palate

16. Funding Developing the role of volunteer fundraisers Investigating different sources of funding: legacies, major donor, statutory, corporate Broaden our funding base Project based funding

17. Collaboration and Support To earn the support and respect of all those who are our “natural allies” in the long march towards making cleft lip and/or palate a “household” term and alleviating the distress to individuals and families affected by cleft lip and/or palate.

18. Collaboration and Support Partnerships with other charities Marketing, campaigning and communications strategy Develop our celebrity contacts

19. Is CLAPA making a difference? To ensure we are providing the most appropriate, effective and meaningful services to all those with and affected by cleft lip and/or palate. If we have evidence to prove we are achieving our goals, we will, additionally, impress our funders.

20. Monitoring and Evaluation Be clear about what we are trying to achieve Measure our success and communicate it Basis for future funding applications