2. Introduction: The Characters MargaretBob Andrew

3. The Proposal Movie Clip

4. Overview  Acting Politically and Gaining Power  Communicating Effectively Scene 1Scene 2Scene 3Scene 4 Margaret and Andrew’s Conversation in the OfficeMargaret Walking to her OfficeArgument Outside Bob’s OfficeConversation in Bob’s Office

5. Margaret Walking to her Office

6. Two-Way Communication  “Instant Message with Office” Sender : Woman employee Encoding: Electronically messaging status Message & Medium: “It’s Here!” Channel: IM program Decoding: Each employee’s work computer Receiver: Every employee in the department Feedback: Employee’s rush back to work Effective communication among employees

7. One-Way Communication  Communication Apprehension – People immediately get to work because they want to avoid communication with Margaret Employees try to avoid Margaret as much as possible: ○ Walk the other way ○ Freeze up against wall ○ No eye contact ○ Pretend to be occupied on the phone Margaret does not have much interactions with employees

8. Power  Legitimate Power: Power to influence behaviour by being around the employees Employees appear as if they are working and not being lazy ○ Employees go from their casual chatting with one another and magazine reading to doing work without hesitation when Margaret is around

9. Margaret and Andrew’s Conversation in the Office

10. In Margaret’s Office…  Power: Margaret looks professional/acts professional: gets down to business right away Be visible: Margaret toots her own horn to Andrew saying that she got Frank to do Oprah

11.  Communication: Communication Process: Margaret and Andrew are both senders and receivers. Messages are encoded and decoded based on rapid exchange of of words and symbols. this channel contains the most mid-channel richness because there is face to face communication. Despite the fact that eye contact is usually missing, the overall message is understood by Andrew.

12.  -encoding and decoding message- Such conversations have happened before. The encoding and decoding processes are in sync with each other. Everything is so routine, that there is little room for miscommunication. This scene is a high capacity information channel.

14. Conversation in Bob’s Office

15. In Bob’s Office…  Power: Appear indispensable: Margaret is able to get Frank to do Oprah. Bob ’ s inability to do so is what ultimately leads to his firing. Support your manager: Bob respects his boss ’ s wishes and doesn ’ t interject during their fight-he lets her talk, he supports her even though he thinks that she is a “ witch ”

16.  Communication: Communication Process: incongruity between message and medium ○ GOOD- Margaret personally went too office instead of just firing Bob on the phone. ○ BAD – Margaret brought her assistant to a conversation that should have been between herself and Bob.

17. non-assertive/aggressive delivery – within the office the message delivery styles are more assertive than aggressive. Upon hearing “the news”, Bob remains calm and tries reasoning with Margaret

18. overall nonverbal communication- air of superiority Margaret leans on a table- rigid, rude, aggressive Andrew- at request of boss he is quiet, averted, he doesn ’ t seem to want to be involved in the conversation: non assertive

20. Argument Outside Bob’s Office

21. Communication  Assertive  Aggressive  Aggressive Actions Yelling, insulting, finger pointing, threatening  Response Styles that Foster Defensiveness Margaret becomes defensive of her decision towards Bob  Noise: There is emotional noise as Bob and Margaret focus on personal attacks

22. Communication  Andrew does not participate in the argument and tries to have minimal involvement by sitting down on a table He is blending himself in with the rest of the employees in the department who are listening in on the argument between Bob and Margaret

23. Legitimate Power  Both Margaret and Bob are trying to exert power and influence against each other Margaret using her legitimate power while Bob holding his values and beliefs Idea is whoever holds the strongest position in the end will win Bob intends to pressure Margaret to change her mind by having the entire department’s employees to be the audience Bob underestimates the attack from Margaret ○ Margaret becomes defensive and attacks Bob on a personal level Margaret out strengthens Bob ○ Bob is out of the game

24. Coercive Power  Coercive Power Threatens to have Bob armed escorted out, film it and post it on youtube Margaret has the power to punish employees, so everyone is afraid of her and thus, appears to be doing work diligently when she is around

25.  Margaret and Bob: Pros and cons in the way they conducted themselves in the workplace  Andrew: Transparent in the way he conducted himself Summation…

26. The End?

27. By: Nadine Jayatunge Jacky Tsui Kristen Potter Justin Laszuk