1. 2015 User Conference Getting the Most out of OP April 23 & 25, 2015 Presented by: Rena Lekfowitz PA-C Director of Training EHR Session

2. 2015 Office Practicum User Conference End Goal: Practice Transformation!

3. 2015 Office Practicum User Conference Agenda: ▪ Identify Hybrid Workflows ▪ Identify features you have not yet implemented ▪ Identify obstacles to going 100% electronic ▪ Share strategies for implementing electronic workflows

4. 2015 Office Practicum User Conference Advantages of Going 100% Electronic ▪Improve efficiencies ▪Reduce opportunities for medical errors→ all patient data in one place

5. 2015 Office Practicum User Conference Discussion: What are other Benefits?

6. 2015 Office Practicum User Conference Envision 100% Electronic Workflow

7. 2015 Office Practicum User Conference Features to get you there...

8. 2015 Office Practicum User Conference Let’s Start with an Analysis Maybe we won’t go there….

9. 2015 Office Practicum User Conference Instead Let’s Try a SWOT Analysis:

10. 2015 Office Practicum User Conference Hands On: ▪ Complete your SWOT Worksheet independently (10min) ▪ Then meet with your group and develop strategies for electronic workflows (10 min) ▪ Write ideas on Flip Chart ▪ Come together to share

11. 2015 Office Practicum User Conference Group Discussion:

12. 2015 Office Practicum User Conference Group Discussion: ➔ Is there a kiosk in the waiting room ➔ How far do staff have to go to enter data ➔ Providers: computer in room or laptop ➔ Do all staff who input data have a device ➔ Is it the right device for the task ➔ Are all staff and providers comfortable with their device Do your current devices and location of devices help or hinder your workflow?

13. 2015 Office Practicum User Conference Group Discussion: Where’s the paper and why? ➔ Consents ➔ Referrals ➔ Messaging ➔ Superbills ➔ Post its ➔ Appt Confirmations ➔ Recalls Front Desk: Do you recognize this computer?

14. 2015 Office Practicum User Conference Group Discussion: Where’s the paper? ➔ Recording on vitals/vaccines/lab results on paper and then entering in OP? ➔ Clipboards in the office ➔ Consider Vital Machine integrated with OP* Clinical Staff: *Welch Allyn Spots Vital LXi

15. 2015 Office Practicum User Conference Group Discussion: ➔ Tasks to communicate ➔ Computer in the room ➔ Labs and Specialist letters reviewed on paper ➔ Not comfortable charting in computer ➔ Templates not customized for your workflow ➔ Med Import Hx ➔ Med Reconciliation ➔ Med favorites set up ➔ Pharmacies favorites set up Providers:

16. 2015 Office Practicum User Conference And Most Importantly... How does your practice approach change?

17. 2015 Office Practicum User Conference How will you Adapt…. Ongoing Implementation Team for CQI ➔ Periodic Practice Assessment ➔ Plan for new feature implementation ➔ Sets Timelines and Milestones ➔ Super Users for each department

18. 2015 Office Practicum User Conference How will you Adapt…. ➔ Internal training for new staff and providers ➔ Ongoing training for staff and providers ◆ Prepare for updates: ●Time for review of videos ●Discuss implications for practice ●Adjust workflows ➔ Formal practice wide communication channels ➔ Consider surveying your patients for input and ideas

19. 2015 Office Practicum User Conference Group Discussion: Strategies for Next Steps:

20. 2015 Office Practicum User Conference Take the Challenge: ➔ Designate your Ongoing Implementation Team ➔ Designate your Super Users ➔ Define a minimum of 1 new feature you will implement with Go-Live date ➔ Redesign a minimum of 1 workflow to go electronic with Go-Live date ➔ Share your successes on the listserv

21. 2015 Office Practicum User Conference

23. We want your feedback!