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CVIM Strategic Plan Update June 2010
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Development
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Make CVIM Chester County’s ‘Charity of Choice’
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◦ Visibility Media Exposure Consistent branding of all marketing materials Awards Opportunities to present/participate in events Internal signage
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◦ Cultivation Conducted numerous tours Networking with Chambers
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◦ Funding Results Pillar 100 22 NEW Pillar Members ~ 120 Guests Total Raised: $1,686,325
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◦ Funding Results With 5 weeks remaining to FY end Spring Appeal – targeted approach ~ $52,000 Golf Classic – 124 golfers ~ Celebrity Auction COC 2010 $258,000 vs. COC 2009 $288,000 Total operating funds raised exceeds operations budget: Raised $2,010,788 vs. $1,917,000 Total funds raised $2,350,000 vs. FY09 $2,536,000
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Looking Ahead ~ FY 2011 ◦ Visibility Website redesign ~ Versatility ~ In-house updates New donor recognition display and system Clinic associations ~ Active leadership and participation
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◦ Cultivation Expand development committee; infuse with new contacts Secure more tours Revisit relationships with all lapsed Pillars and donors Re-energize COC efforts Continue to build on legislator relationships ~ Be where the money is!
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How can you Help? ~ Open new doors ~ Help us cultivate your contacts Continued success depends on NEW PROSPECTS and DONORS!
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Operations
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Facility Enhancement ◦ Expansion/Renovation Clinic remained open ◦ Investments in Technology Phone System Med Services Work Stations
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Staff News ◦ Volunteers ◦ Front Desk Coordinator ◦ Front Office Staff/Volunteers ◦ Social Services Coordinator
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Operational Efficiencies ◦ Data management ◦ Reporting ◦ Purchasing ◦ Forms/Systems
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Patient Eligibility ◦ Criteria reviewed/revised ◦ Annual eligibility status ◦ Patient Screening ◦ Volume of new patient calls
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Outreach ◦ Number of Events: 60 ◦ Number of People Reached: 3,608
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Dispensary & Patient Assistance Program
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Facility Enhancement ◦ Med Services software ◦ Data Net PAP module ◦ Medication Refill Line ◦ Web-based order process – AZ bulk order
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Staff News ◦ Patient Assistance Coordinator ◦ New Volunteers Pharmacists Diabetes Educators PAP Volunteers Smoking Cessation Counselors Staff Development ◦ CDE Certification ◦ PAP Cross Training
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Programs ◦ Patient Assistance Program (PAP) Increased eligibility criteria of pharmaceutical companies Workflow and increased efficiency Astra Zeneca Audit Statistics Avg. of 110 new PAP applications/month Avg. of 225 PAP reorders/month $843,000 of medication received through PAP ◦ Diabetes Education Increased availability of appointments Consistency of education
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Programs, continued ◦ Smoking Cessation Counseling Increased availability of appointments Increased number of interventions ◦ Medication Counseling One-on-One intensive medication education Pharmacy Student Community Outreach
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Programs, continued ◦ Dispensary Statistics Encounters – increased 19% Last Year - 3,965Current Year – 4,725 Number of Prescriptions Filled – increased 6% Last Year - 12,028Current Year – 12,777 Retail Value of Meds Dispensed – increased 26% Last Year - $609,171Current Year – $766,954 Medication Cost to CVIM = $38,000
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Dental Services
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Happy Smiles result from our work!
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Facility Enhancement ◦ New offices ◦ New workstation ◦ New X-ray unit
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Partnerships ◦ Temple ◦ Dental Society ◦ MCCC/Harcum ◦ Dental Hygiene Society ◦ Chester County Head Start ◦ Local Social Service Agencies
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Staff News ◦ VP of Dental Affairs ◦ New volunteer Dentists/Hygienists Staff Development ◦ PHDHP License ◦ Anesthesia License ◦ EFDA Program
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Program ◦ Patient Statistics ◦ Expansion of Hours ◦ Supply Management Quality Assurance ◦ Dental studies ◦ Credentialing
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Medical Services
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Excellent medical care of each and every patient!
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Facility Enhancement ◦ Education Room ◦ CME Conference Room
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Partnerships ◦ Temple Medical School ◦ Villanova ◦ UPenn Nurse Practitioner program ◦ West Chester University Nursing School ◦ Penn State ◦ Bryn Mawr Post BAC program ◦ Hospitals Chester County Paoli
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Staff News ◦ New providers 6 Nurses 3 Doctors (7 more in process) Registered Dietician Volunteer Staff Development ◦ Holistic Health Counselor
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Program ◦ Patient Statistics ◦ Diabetes Clinic ◦ Allergy/Immunology Clinic ◦ Expansion of Women’s Services ◦ Cooking Class ◦ Walking Class ◦ CSA Enrollment ◦ HIV Testing
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Quality Assurance ◦ New Credential Policy ◦ CME Sessions ◦ Blood Sugar Study ◦ National Committee for Quality Assurance
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