1. MCM#6 Pollution Prevention/Good Housekeeping Municipal Service Request Tracking Part 5 Part 5

2. MCM#6 Pollution Prevention/Good Housekeeping

3. Municipal Service Request Tracking Product Use and Disposal Product Use and Disposal Park Maintenance Park Maintenance Street sweeping Street sweeping Storm inlet cleaning and maintenance Storm inlet cleaning and maintenance Ditch maintenance Ditch maintenance Salt Application Salt Application IMPORTANT TO ALL - RECORD KEEPING IMPORTANT TO ALL - RECORD KEEPING

4. MCM#6 Pollution Prevention/Good Housekeeping Record Keeping of Maintenance Activities Municipal Service Request Tracking

5. MCM#6 Pollution Prevention/Good Housekeeping Municipal Service Request Tracking Data base alternatives – Access Database reports Data base alternatives – Access Database reports ODOT database system (Case Study) ODOT database system (Case Study) Software Programs – Municipal Operations Software Programs – Municipal Operations

6. MCM#6 Pollution Prevention/Good Housekeeping File Copies Municipal BMPs – Cleaning and Maintenance

7. MCM#6 Pollution Prevention/Good Housekeeping File Copies Municipal BMPs – Cleaning and Maintenance

8. MCM#6 Pollution Prevention/Good Housekeeping Access database reports MCM #6- Pollution Prevention/Good Housekeeping Municipal Service Request Tracking

9. MCM#6 Pollution Prevention/Good Housekeeping Municipal Service Request Tracking Custom GIS based Service Request Center Demonstration Custom GIS based Service Request Center Demonstration

10. MCM#6 Pollution Prevention/Good Housekeeping

12. Municipal Service Request Tracking SUMMARY RECORD KEEPING IS REQUIRED RECORD KEEPING IS REQUIRED Alternative approaches Alternative approaches Benefits of tracking include: Benefits of tracking include: –Accountability –Improved Projection of Product, Work force needs –Ability to evaluate costs/benefits of programs and of products used