1. Welcome to corporate.eircom.ie This presentation aims to give you an overview of corporate.eircom.ie, what it offers you and how best to navigate your way around. The extranet is your tool to: track logged voice & data faults find information about eircom and its products and services order certain eircom products & services online query account and billing information specific to individual customers access to the latest business & technology trends access to technology news on a daily basis

2. Your corporate.eircom.ie Home Page Links to useful information and help to get you around the site New features on the Extranet or articles that are relevant to you Get contact information for your Account Manger & phone number for CSC. Again this is personalised for each user A tool to quickly access all the main areas of the site Get the latest business, technology and telecoms news here. To change your details or set a new password, simply click here and fill in the new details The site is personalised for each user. If these details are wrong or your position has changed then you can amend them

3. Gateway Overview The site is divided into nine different gateways

4. Product and Services Gateway Overview Use this area to access information on eircom products and services. You can submit any queries you may have on the products & services by completing a product query request form Information on eircom’s partners and subsidiaries, and the corporate service centre can also be found within this gateway

5. Fault Reporting Gateway Overview This gateway provides you up-to- date details on the current status of your logged voice & data faults. It allows you filter the faults so that you can view each fault in more detail. It also shows the history of the fault from the date that it was first logged.

6. Management Reporting Gateway Overview We will be providing you with a suite of reporting tools that will enable you to access account information and view product usage statistics The first of these reporting tools allows you to analyse your company accounts in terms of call volume, duration and value The same report will also allow you to confirm account information such as the number of lines, the associated telephone numbers, installation addresses and eircom exchange details We are currently developing further reporting tools and we will keep you updated as to their progress in the coming months These reports are SSL encrypted on a dedicated server and are password protected while users can also use digital certificates for extra security

7. Workshops Gateway Overview We will be providing you with information on upcoming workshops and the facility to register your interest in attending The Workshop Library holds past event information and copies of speakers presentations for you to view and download

8. Global Developments Gateway Overview Here you will find articles on various technology and business trends taken from e-clips! eircom’s technology e-zine. Many of the articles are based on case studies which show how various companies have used eircom’s solutions You will also find the latest issue of e-clips! in this gateway

9. Industry Analysis Gateway Overview For individual profiles of the major Irish industry sectors and how they are adapting with the emergence of new technologies, visit this area of the site

10. Service Ordering Gateway Overview Order your eircom pstn, eircom isdn and eircom national private circuits on-line here

11. Your Company Info Gateway Overview Here you will find the contact details of your eircom Account Manager and the CSC and any communications from them that they have posted to the site for you

12. eircom news Gateway Overview Link to the latest eircom company news including Press Releases and Investor Relations

13. The development of the extranet is an on- going project. An essential element of the development of the site is your feedback, there are many feedback links within the site & one at the bottom of the home page. Feedback We would appreciate it if you could take a few minutes to submit any comments or suggestions you may have on corporate.eircom.ie.