1. UC Analytics Voice | Video | IM | Conference | File Transfer | App Sharing REPORTING AND ANALYTICS FOR MS LYNC UC Analytics + Real –Time Presence | Lync RGS | Inbound Call Handling REAL TIME WALL BOARDS FOR LYNC RESPONSE GROUPS Version 2

2. User Adoption Costs / Billing QoE / Capacity Planning Employee Productivity MAKE LYNC MANAGEABL E, MEASURABL E AND PRODUCTIVE

3. RELEVANT INFORMATIO N THROUGH CUSTOMISAB LE DASHBOARD S AND AUTOMATED REPORTS

4. DASHBOARD CONFIGURABLE LAYOUT DYNAMIC CHARTS DIRECT FILTERING SINGLE CLICK REPORTING REAL TIME SNAPSHOT UPDATED EVERY 60 SECONDS

5. MONITORS QUALITY TRENDMEAN OPINION SCORE INBOUND CALL SUMMARY LYNC CLIENT TYPESCALL DISTRIBUTION BY LOCATION CONFERENCE STATISTICS NEW

6. MONITORS INBOUND CALL HANDLING TOP DESTINATIONSCALL STATISTICSCALL TYPE SUMMARYCALL DETAILSGATEWAY SUMMARY

7. Or CREATE YOUR OWN REPORT FORMATS WITH THE REPORT DESIGNER USE THE STANDARD TEMPLATES TO GENERATE REPORTS ON USER ADOPTION, QUALITY, CAPACITY, COST AND PRODUCTIVITY

8. REPORT BUILDER SORT AND SUMMARISE FILTERS CHART OPTIONS SCHEDULE REPORTS EXCEL, PDF, WORD, CSV

9. UC Analytics + Real –Time Presence | Lync RGS | Inbound Call Handling SUPPORTING LYNC RESPONSE GROUPS LIVE CALLS INFORMATION REAL TIME WALL BOARDS PRESENCE STATUSES

10. UC Analytics + Real –Time Presence | Lync RGS | Inbound Call Handling MONITORS PRESENCE STATUSRESPONSE GROUP SUMMARY RGS WALL BOARDPRESENCE STATISTICS NEW