1. UNECE UN/CEFACT INTRODUCTION TO ORBUS (SINGLE WINDOW SYSTEM OF SENEGAL)

2. UNECE UN/CEFACT 1. BACKGROUND 2. ACHIEVEMENTS 3. OUTCOMES 4. LESSONS LEARNED 5. ONGOING PLANS

3. UNECE UN/CEFACT BACKGROUND

4. UNECE UN/CEFACT Background (before Custom)  The project of single Window (ORBUS 2000) has started in 1995 with Trade Point Senegal, when Senegal was convinced that Information Technologies were to improve trade procedures.  In 1996, a study tour in ASIA and AUSTRALIA was conducted and a workshop was organized with all the stakeholders involved in Trade Procedures to validate the national model of single window.  In 1999, the software was ready but could not be tested because the customs administration was not supportive because they were considering that it was their duty to set up a single window. Since all the model was build upon customs administration involvement the project was stopped.

5. UNECE UN/CEFACT Background (from customs….)  In 2001 the Minister of finance and the Minister of Commerce agreed to transfer ORBUS management to Customs. The Minister of Finances was personally involved and gives instructions to customs to restart the project.  In 2002, Customs, through a management committee (CGPID), creates a private company to develop and deploy the ORBUS system.  From 2002 to 2004, The company has updated the system, designed the services built the organization, and developed the management tools.  In 2004 the pilot of ORBUS was launched in January. With a scalable approach, the system was officially operational since July 1st. There was no legal reforms. A simple letter from the MOF to his colleagues and a simple information notice from the Customs Director General were enough to support the SW implementation.

6. UNECE UN/CEFACT ACHIEVEMENTS

7. UNECE UN/CEFACT LES SOLUTIONS

8. UNECE UN/CEFACT OUTCOMES

9. UNECE UN/CEFACT ParticipantsGOVERNMENT AGENCIES: 1.Change Control Authority (DMC) 2.Department of Agriculture (DPV) 3.Department of Breeding (DIREL) 4.Department of Commerce (DCE ) 5.Department of Fishing (DOPM) 6.Quality Control Division (DCQ) 7.Metrology Division (DM) 8.Industry Department (DI) 9.Waters and Forests Department (DEF)

10. UNECE UN/CEFACT PRIVATE STAKEHOLDERS: 1.Banks (all banks) 2.Insurance companies (3) 3.Inspection : COTECNA CLIENTS: 1.Importers (All) 2.Custom brokers (all)

11. UNECE UN/CEFACT Time reduction from the starting of the system

12. UNECE UN/CEFACT % of traders using the facilitation center

13. UNECE UN/CEFACT LEASSONS LEARNED

14. UNECE UN/CEFACT Key factors of success  Single windows system is a combination of Technologies, business organization and human factors.  High level government support is necessary, customs involvement as well.  Map the reality before reengineering  Skills and leadership ability of the appointed person to manage the project are critical.  Users training is a critical aspects  PPP is probably the best context to set up SW

15. UNECE UN/CEFACT To Avoid  Decide for others  Ignore stakeholders interest in the project.  Thinking just from on perspective (Gov, or private sector or users).  Have a complex view of issues  Ignore human factor in the change process.

16. UNECE UN/CEFACT To manage subtly  Leadership in the project (Trade, Transport or Customs?)  PPP implementation body  PPP operation body.

17. UNECE UN/CEFACT Communication strategy: 1. SET THE CREDIBILITY OF THE PROJECT INVOLVING THE CHAMPIONS OF THE PROJECT (high government position, customs, private sector) IN THE PUBLIC EVENT In Senegal the credibility of the project was set because the Head of State has announced it as his project in his new year speech and has instructed his Minister of Commerce to do the necessary.

18. UNECE UN/CEFACT Communication strategy: 2. BRING ON BOARD THE PUBLIC STAKEHOLDERS (OPERATION LEVEL AND DECISION MAKERS LEVEL) FOR THEM TO BE SUPPORTERS OF THE PROJECT. 3. CONVINCE PRIVATE STAKEHOLDERS BY SHOWING THEM THAT THEY WILL SAVE COSTS IN OPERATION AND WILL HAVE POSSIBILITY TO EXPLORE NEW MARKET OPPORTUNITY.

19. UNECE UN/CEFACT Communication strategy: 4. EXPLAIN, EXPLAIN, EXPLAIN TO CUSTOMS BROOKERS THAT THE PROJECT IS NOT ABOUT TO TAKE THEIR BUSINESS. 5. EXPLAIN, EXPLAIN, EXPLAIN TO TRADERS THAT THE PROJECT IN NOT ABOUT TO ADD A LINE OF CHARGE IN THE BILL OF IMPORT/EXPORT PROCEDURE. In Senegal, private sector was not supporting the project as expected because there was not enough confidence between the management team of the project and them.

20. UNECE UN/CEFACT GO TO OPERATION:  TO ASSURE QUALITY OF SERVICE:  pilot phase and gradual coverage of services.  large public communication  contract of performance between the project and the public stakeholders.  set up of facilitation centers for SMEs  development of management tools to monitor the processes.  TO IMPROVE QUALITY OF SERVICE:  Monthly report  Performance comparisons  regular meeting to adjust process

21. UNECE UN/CEFACT THE CONTEXT (3 MN VIDEO)