1. Induction program Teller Team members: Dany Huot Sopha Ven Hengjulie Song Sokteang Ngov

2. Content  Introduction to A-BANK  Why induction program?  Process of induction program  Conclusion  Questions & Answers

3. Introduction to A-bank  A-BANK (Amethyst Commercial Bank)  Commercial bank  Accepting deposit  Making loans  Offering investment products  Recruiting 25 tellers  2 weeks induction program (Day1 – Day10)

4. Why induction program  Feel welcome and familiar with the working environment  Settle into their roles as quick as possible  Raise level of performances  Meet the organization’s obligations to the staff

5. Day 1  Welcome and Introduction  Mission Statement  Vision and Core values  Inspiration’s speeches by Senior managers  Policy & Regulation  Payroll detail & other benefits (reward, bonus)

6. Day 2  Roles & Responsibilities  Organizational structure  Ethics  Manner & Attitude

7. Day 3 WorkplacesRoutines Operations Infrastructure s Embodied Knowledge Safety Regulation Explain Situation Address Problem Provide Solution Embrained Knowledge

8. Distributing Uniforms Taking Photos Creating Staff ID Cards

9. Day 4 Socialisation Encultured Knowledge

10. Questions EvaluationsAnswers Suggestions

11. Day 5 08:30 – 11:30am Job instruction trainings LUNCH 1:30 – 5:00pm Computer-based trainings

12. Trainings Job instruction training Computer- based training Apprenticeship

13. Purposes 1 Increase loyalty 2 Improve working relationship 3 Increase competency 4 Increase performance

14. Job instruction trainings Internalization Socialization Encoded knowledge Embodied knowledge

15. Computer- based trainings Internalization Socialization Embodied knowledge Embodied knowledge

16. Day 6 – Day 10 08:30 – 11:30am Real practice LUNCH 1:30 – 5:00pm Real practice

17. Real Practice Tacit knowledge Embodied knowledge Embrained knowledge Internalization

18. conclusion

19. Questions & Answers