1. Management Strategies

2. Whos in charge? Power: potential to influence others Position power: vested by virtue of role / job Counterpower: influences a superior Personal power: influences others b/c of personal characteristics / attributes

3. Who can decide? Authority: aspect of power that legitimizes the right to make decisions for others Legitimacy: gives leader right to make a request and obligation of subordinate to comply Zone of indifference – pt at which you accept w/ out question

4. Why do we follow? Leadership: influencing behavior/attitudes of others to achieve intended outcomes Transactional leadership: exchange of one thing for another (day to day workings) (ex) pay for work Transformational leadership: creative use of change to conflict for improvement Implement a new program, budgeting, hiring

5. Management theories

6. Scientific Management (early 1900s) Taylor workers are parts of a machine pay is the sole motivator ignored self esteem Emersons 12 principles of efficiency Do they apply to the AT setting?

7. Scientific Management (cont) Fayol Unity of Command – each area has a foreman over workers 1 Head ATC over many assistants

8. Human Relations Management (1920s and 30s) Follett / Mayo Cooperation in workplace at all levels Democracy in the workplace All decisions discussed by all workers to make joint decisions Hawthorne effect – aka placebo effect Involvement of employees increases productivity

9. Modern Management Theories (1950s) Lewin Field Theory of Human Behavior Employee personality, work group structure, and sociotechnical climate Steps to change employee behavior Unfreeze Freeze Refreeze Theory X Employees are inherently lazy Theory Y Workers naturally seek out responsibility

10. Modern Management (cont) Deming Total Quality Management Clear focus on mission Continuous improvement QA

11. Communication Verbal Face to face Telecommunication Written communication Communication via a 3 rd Party Non-verbal Clothing and Grooming Territoriality (24-40 inches in US) Posture and Facial Expressions Gestures

12. Effective Managerial Skills Be respectful be confident use simple language Be reasonableprovide rationale follow chain of command use authority confirm tasksbe open minded