1. Future Proofing Clinical Services Jackie Edmond Chief Executive

2. Strategic Priorities 2011-15 Innovative responses to workforce issues Agile and responsive to changing environment Improve services for Rangatahi Māori Maximise uptake of SRH technologies Collaboration across services Future- proof clinic services Invest in innovative IT

3. Where our clinics are:

4. What are we doing? 1.National Contact Centre 2.Phone and Skype consults 3.Phone advice for health professionals

5. Why are we doing it? Improve access New contraceptive technologies and legislative change Increased expectations Long waiting times for appointments

6. How did we go about it? Strategic framework Agreed objectives Business case IT strategy to support

7. What success looks like: More Māori clients Client feedback positive! Cost-neutral Shorter waiting times for appointments MoH contract renegotiated

8. Where are we at now? Contact centre up and running Telephone consults being trialled

10. Leadership Business case Scene- setting Project manager Relationship with MoH

11. Challenges with staff communication Overly ambitious timeframes

12. AND…