1. Presents H.323 Forum 2002

2. Glowpoint- A Service provider approach to Video conferencing Presented by Chaim Fried Wire One Technologies

3. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Glowpoint- What Why When and Where H.323 and Video The role of the Video Service Provider The Glowpoint network and it’s delivery options What people are asking for Enterprise Integration Encryption QOS The Glowpoint SLA The Roadmap

4. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA H.323 and Video Conferencing Voice over IP –Over 80% of this market is H.323 Video Over IP –Well over 95% of this market is H.323 based –From the perspective of a service provider trying to deploy a service “there really is no other business in town”

5. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA The Role of a Video Conferencing Service Provider To Emulate the PSTN in almost every way while adding Video. To bridge the uncommon technologies To overlay the basic service with additional value-added features

6. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Glowpoint – A H.323 Service Enabler Superior Video Quality Scaleable Reliable (99.999%) Network Domestic & International Points of Presence (POPs) Multipoint Service Gateway to ISDN Network Management Easily adaptable to most existing systems Cost Effective Puts the intelligence in the network, where it belongs Equipment agnostic Feature Rich –Video Operator Assistance –Call forwarding –Send All Calls (SAC) –Streaming –Network statistics –Custom Billing –Video Mail (Future) –Call Center (Future)

7. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Glowpoint Backbone POPs To San Jose Philadelphia New York Boston New York / New Jersey Atlanta Chicago Orlando Los Angeles Denver Seattle Washington DC Dallas San Jose Toronto Asia U.K. ASIA Tokyo London EUROPE To New York

8. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Service Delivery Options  Access Methods –T1 –SDSL (where available) –ATM (UK)  Off-Net Access –H.320/H.323 Gateway –MCU –Peering with Partner Networks Internap Broadband Collaborative (Canada) Videnet (Internet 2) More in the works

9. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Everybody is asking… Does Anybody really want it… Firewall traversal Encryption Last Mile Queuing

10. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Enterprise Integration Strategies  Glowpoint’s Approach  Policy is to not compromise the integrity of the customers’ security policy and respect their security needs.  Glowpoint does not manage firewalls  2 Methods of Integration  Video DMZ  Video Transport Server Solution

11. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Enterprise Integration Strategies Video DMZ –creates a common, secure point between Glowpoint and a private network on a per LAN basis –gives the flexibility of accessing the video endpoints without having them reside inside the private network

12. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Enterprise Integration Strategies Video Transport Server Solution –Utilizes Tunneling Technology –Preferred means of traversing firewalls –Application specific device that requires no change in the customer network

13. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Privacy – Security Access-lists throughout network prevents unauthorized use of network for anything but Video All Network devices can only be accessed via encrypted Shells Encryption is available to customer where required

14. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Key Components for High Quality Video Calls Minimal Packet Loss –Less than 0.5% Low Latency –Relevant to international routes –Tolerable up to 180ms Minimal Jitter –Less than 30ms

15. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Ensuring Optimal Network Performance State-of-the-art application specific hardware to generate test data stratum 1 clocks off of CDMA/GPS timing sources Performance on a per-link basis is available in near real-time for customer portal NOC uses Real-Time graphs to identify customer issues. Threshold alerting in NMS provides proactive route manipulation when problems arise

16. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Where Videoconferencing needs to go in the future Service Interoperability -Gatekeeper interoperability -Service provider transparency Network Interoperability -Peering Vendor Interoperability -Latest Standards Compliance -Interoperability

17. Sponsored in part by: H.323 Forum – November 2002 – New York, NY, USA Some words of praise Network World “We were impressed with the state of the IP videoconferencing services industry. The maturity of Wire One's Glowpoint service was clear in this study; in the near future, at least, other companies will find it difficult to match the reliability, efficiency and feature set that Wire One has developed.” Christine Perey, Principal for Network World’s Global Test Alliance, January, 2002