1. in the Hospitality Industry
Ministry of
Education and Science Republic of Kazakhstan
Sh. Ualikhanov
Kokshetau State University Faculty of Philology and
Pedagogy
Careers
in the Hospitality Industry
Rusol Irina Grigorievna
2014

2. Careers in the Hospitality Industry
Overview:
The Hospitality Industry offers a wide array of exciting job opportunities.
Goal:
The goal of this lesson is to introduce students to the myriad of career opportunities that exist in the Hospitality and Tourism Industry and to help guide students in choosing any such career.

3. Objectives: At the end of this lesson students will be able to:
Identify and explain different career types available in each segment of the industry (hotels, food service, travel, tourism, etc.)
Understand the goals of job placement
Understand how and when to start searching for a job in the industry

4. Where in the world are you?

5. Which country would you like to work in and why?
Australia
The US
India
Which country would you like to work in and why?
Japan
Russia
Spain

6. An Interview Question forms-
Use the present simple to make questions for these answers
___________________________________________________________
Where do you come from?
1. From a small village in south west France called Marsac.
What time do you usually start work at?
____________________________________________________________
2. Usually at 9am but sometimes at about 8.45.
What languages can you speak?
____________________________________________________________
3. Languages? English and French quite fluently and also a bit of Chinese
Where do you live?
____________________________________________________________
4. In a small apartment near the centre of town.
1. A visual warmer based around pictures of four countries - Japan,
India, US and Russia? (bit sterotypical but thought easier to represent
with pics)
'Which countries would you like and not like to go and work in?'
(SB p7)
Nice idea. I would keep this as 'Which country would you like to work in and why?' to avoid any brutal negatives in a multilingual class. I know they will arise, but best not be seen encouraging them! Perhaps add a few more countries such as Spain or Australia? Ss can guess the countries from the pics first.
How do you come to work/school?
____________________________________________________________
5. Usually by bus, but if the weather is really good I sometimes walk.
____________________________________________________________
When do you usually go on holiday?
6. I usually go on holiday in June.
Where do you have lunch?
____________________________________________________________
7. Sometimes in the company canteen, but more often I go to the cafe round the corner.

7. Are they ‘beginnings’ or ‘endings’?
Put the words in the correct order
Sorry but I have to go now
It’s been nice meeting you E E
1. but Sorry have to go I now
2. meeting It’s been nice you.
Did you have a good journey here?
I can’t believe how busy it is B
3. believe can’t how busy it I is B
4. journey have you Did a good here?
5. your was How weekend?
How was your weekend?
Enjoy the rest of the conference
6. Enjoy rest the of the conference E B
7. to talking Nice you
Nice talking to you
It’s lovely weather today
8. It’s weather lovely today E B

8. Beginnings Endings I can’t believe how busy it is
Sorry but I have to go now
It’s been nice meeting you
How was your weekend?
It’s lovely weather today
Nice talking to you
Enjoy the rest of the conference
Did you have a good journey here?

9. ? ? ?
Make small talk! ? ? ?

10. Can you give me a copy of the bill?
Formal and informal language
Formal OR Informal
Thanks for your message earlier
I look forward to meeting you in person
Thank you for your e mail received yesterday
I would be grateful if you could send me your catalogue
Could you possibly arrange an interpreter?
See you at the meeting
Please accept my apologies for this misunderstanding
Can you please bring Lars to translate?
Can you book the same hotel as last time?
I’m sorry but I can’t see you this week
Would it be possible for you to organise my accommodation?
All the best
Can you give me a copy of the bill?
With best regards

11. Industry Segments Hotels Food Service Travel Tourism
01/28/99
Industry Segments
Hotels
Food Service
Travel
Tourism
Supporting Industries
If you are in college, you should start to plan your career path now. In addition to your education you should strive to get as much experience as possible. You have chosen to take a course to learn more about the hospitality industry. If you think this may be a good industry to build a career you should look for employment in organizations which make up this fascinating and exciting industry.
The industry is supported my many connecting companies. Today, we have conglomerations which have interests in the various areas of the travel and tourism industry.
This slide shows five broad areas that one could find employment and have a career that is part of the hospitality industry.
First, we have hotels. Hotels come in a variety of sizes, shapes, and locations. Managing lodging properties can range from small bed and breakfasts to luxury resorts. As we explore the section of hotels you will learn more about the complexities of these facilities.
Second, food service organizations play a large employment and economic part of the industry. Food service establishments range from fast food, to casual dining, to fine dining, to food services located in office complexes, schools, hospitals, correction facilities, and theme parks.
Third, travel related opportunities range from airlines, trains, busses, car rentals, to travel coordinator professional.
Fourth, Tourism related careers are typically thought a governmental or quasi-governmental organizations. Local, State, and Federal governments have looked to travel and tourism as a means to increase popularity and economic growth.
The fifth and final area of potential careers are found in those organizations which supplies products, services, and resources that are needed in the hospitality industry. 1

12. Hotels Rooms Food & Beverage Human Resources Accounting Engineering
01/28/99
Hotels
Rooms
Food & Beverage
Human Resources
Accounting
Engineering
Sales & Marketing
Catering
Hotels - What kind of jobs can you think of that would relate to the rooms division in a hotel?
Within hotels staff are needed to provide services to their guests. Depending on the size and complexity of the operation, the following are positions typically found in larger lodging products.
Front office
guest services
housekeeping
Food & Beverage
restaurants
banquets
bars
servers
chefs
Human resources
directors
employment
employee relations
benefits
Accounting
general cashier
night auditor
accounts receivable manager
credit officer
Engineering
tradesman
electricians
supervisors
Sales and Marketing
sales managers – local, district, regional, national
Catering
banquet manager
entrepreneurs
sales personnel 2

13. Food Service Independent Restaurants Corporate Restaurants
01/28/99
Food Service
Independent Restaurants
Corporate Restaurants
Franchised Restaurants
Managed Services
education
healthcare
business & industry (B&I)
Catering
Independent Restaurants - mom & pop
maybe more flexibility, owner operated
Corporate restaurants
good benefits, corporate structure - more opportunities, less creativity
Franchise Restaurants - bigger fish in a smaller pond.
Managed services - corporate structure - more routine schedule
Catering – can be large or small operators that own banquet space or provides service facilities for clients at off-premise locations. 3

14. Travel Cruise Lines Airlines Amtrak Bus Lines Rental Car Agencies
01/28/99
Travel
Cruise Lines
Airlines
Amtrak
Bus Lines
Rental Car Agencies
Resorts
Travel Agencies
See the world
Great travel benefits
Always on the go.
This list of organizations that make up these segment range from small to large operations with locations regional or national, franchises or corporately owned and operated. 4

15. Tourism Amusement Parks National, State, and Regional Parks
01/28/99
Tourism
Amusement Parks
National, State, and Regional Parks
Adventure / Eco -Tourism
Governmental Tourism Offices
Corporate Meeting Planner
There are a variety of tourism related jobs.
Some not well known are regional and national parks. Working for the National Park Service or community planners for state park system. 5

16. Supporting Industries
01/28/99
Supporting Industries
Food Service Distributors
Chemical Suppliers
Hard Goods
Hardware Support & Development
Software Support & Development
Beverage Distributors
Real Estate
Consulting
These positions range from sales force staff to technicians to legal, real estate, marketing research support groups.
Many hospitality majors begin there career working in other segments of the industry and switch to these supporting organizations to gain flexible work schedules or to become more independent professionals, usually with higher potential for earnings. 6

17. Goals of Job Placement Starting salary, possibilities of raises
Personal satisfaction
self-expression
creativity
initiative
independence
Professional goals
Career Hunting Strategies
Income requirements
Professional status and opportunities
Evaluating the employer – Internet, financial reports, visiting their establishments, friends, employees, etc.
Determine potential for job satisfaction.
Accepting skill positions vs. management positions as an entry into the organization.

18. When To Start This Semester Set Goals Search for Opportunities
01/28/99
When To Start
This Semester
Set Goals
Search for Opportunities
Get Involved
Write a Resume
If you have to work - make it count
Take Care of Yourself
It is never too soon to start. You should begin to think about your career plan now. You have a lot going on in your life now, but the time will soon pass and it will be your final year of school and the bills will need to be paid. The hospitality industry offers a large variety of jobs and employers are always looking for better trained and skilled workers. The ultimate outcome of your enjoyment of the rest of your life with largely be connected to the choices and actions that you take today. Start this semester.
Meet a friend who is going to college
Who has written a resume?
Get involved with college organizations whether it be sports, music, fraternal or business clubs and take on leadership roles. All of these will build a stronger resume that will help to stand above the pack.
The number 1 priority is for you to take care of yourself. Stay healthy, reduce risky behaviors. Have lots of fun and respect other peoples feelings, rights, and choices.
Good Luck 8

19. A Role Play
Last night you were the winner of The Trainee and you won the prize of a £750,000 contract with the successful entrepreneur Tomas Flint. Today all of the newspapers and magazines want to talk to you.
Student A is the winner of the reality show and Student B is a journalist from a national newspaper.
Before you meet, prepare information so that you can talk about:
What job you used to do before the show
How you won a place on the show
What the most difficult thing you had to do was
Why you think you won the prize

20. e-resourses
Н.Е. Королева. Английский язык. Сервис и туризм. Unit 6, p268