1. VAN 2015 Conference on Volunteer Administration Strategies for Persuasion and Influence: Getting to “Yes” in Issues Impacting Your Success With Volunteer engagement Betty Stallings- Facilitator

2. Activity in Pairs Influence Your ED to be more supportive of volunteer engagement in your organization Influence a donor to give money to support volunteer engagement in your organization Influence someone to volunteer for your organization Influence a current volunteer that they need to change Influence a staff person to utilize a high skilled volunteer you have.

3. Who do you need to influence in your work? Staff Current and Potential Volunteers Executive Directors and Administrative Staff Board of Directors Funders/donors Department heads Key stakeholders in the community Others………..

4. Persuasion and Influence Key Skills: Asking good questions Listening (not telling) Strategy for getting to “Yes” -see worksheet

5. Influence Strategy Step 1: Clarity in Establishing my GOAL: 1.What specifically am I attempting to accomplish and what is the preferred outcome? 2. Who must I influence to support my vision/plan? ( staff, Executive, my boss, department heads, volunteers, etc….???) 3. What attempts have I made to influence this group/person and what was the outcome?

6. Influence worksheet Step 2 –Analysis What I need to know before trying to influence: 1.What response do I anticipate hearing? 2. What are potential sources or reasons for his/her/their resistance? 3. What do I need to know about him/her/them that is (would be) helpful in understanding his/her/their view, response? 4. What potential exchange am I offering them for accommodating to my interests?

7. Influence worksheet What I need to know ( continued ) 5. What barriers are there, if any, over which no one in the organization has control/influence? 6. What are my sources of Power in this situation?

8. Influence worksheet Step 3 ACTION - New Strategy to Influence: 1. In what style or method of delivery should the request come? 2. Who is the best person(s) to influence him/her/them and why? 3. What are possible strategies or approaches to counter their resistance?

9. Step 4 - Outcome : What can I reasonably expect to accomplish with them on the first (next) encounter? How do I keep them “on board” if they are persuaded? What is Plan B if I am unsuccessful ?