2. T RAINING V OLUNTEERS The ARRL Introduction to Emergency Communication Course EC-001 (2011) Session Two

4. Reminder Complete two DHS/FEMA Courses IS-100.b Introduction to ICS IS-700 National Incident Management System Http://training.fema.gov/IS/NIMS.asp

5. Session Two Topic Session 1 – Topics 1, 2, 3, 4, 5a, 5b Session 2 – Topics 6, 7a, 7b, 7c, 7d, 8, 9, 10 Session 3 – Topics 11, 12, 13, 14, 15 Session 4 – Topics 16, 17, 18, 19, 20 Session 5 – Topics 21, 22, 23, 24, 25, 26, 27 Session 6 – Topics 28, 29, Summary, Final Exam

6. Topic 6: Basic Communication Skills

7. Getting the Message to Intended Recipient Quickly Accurately Minimum of Fuss Operating Skills Communication Method Noise Skills of Receiving Party Cooperation of Others Adequate Resources

8. Listening LISTENING at least 50% TALKING 25% READING 16% WRITING 9%

9. Why Is Listening Efficiency Low? Don’t Like the Speaker Daydreaming Mental Tangents Don’t Want to Be There Juggling Bored Don’t Understand the Topic Forming a Response Too Interested in Physical Characteristics Hearing what you want to hear

10. Microphone Techniques Talk across, rather than into, the microphone – Reduce breath noises and "popping" sounds that can mask your speech

11. Messages –One subject at a time  Brevity & Clarity  Plain Language  Phonics  Prowords  Tactical Call Signs

12. Example Tactical Call Signs State EOC Net Firebase 1 Canyon Shelter Harborview SAG 3 Rest 1

13. Using Tactical Call Signs Net, Aid 3 Aid 3, go ahead {message} Use fewest words

14. What about FCC Call Signs? FCC requires that you identify at ten-minute intervals during a conversation and at the end of your last transmission Aid 3, W5TSN, {clear}

15. Summary Any questions before the quiz?

16. Take 30 Seconds adjust your workspace

17. 30 Seconds

18. 20 Seconds

19. 10 Seconds

20. 9

21. 8

22. 7

23. 6

24. 5

25. 4

26. 3

27. 2

28. 1

30. Topic 6 Question 1.In emergency communication, which one of the following is NOT true? A.Listening is only about 10% of communication B.Any message can have huge and unintended consequences C.A message that is never delivered can yield disastrous results D.Listening also means avoiding unnecessary communications

31. Topic 6 Question 2.Which of the following procedures is best for using a microphone? A.Hold the microphone just off the tip of your nose B.Talk across, rather than into, your microphone C.Shout into the microphone to insure that you are heard at the receiving end D.Whenever possible, use voice operated transmission (VOX)

32. Topic 6 Question 3.In emergency communications, which of the following is true? A.Never use "10 codes" on Amateur Radio B.Use "Q signals" on served-agency radio systems C.Under NO circumstances use "Q" signals on a CW net D.Use technical jargon when you feel that it is appropriate

33. Topic 6 Question 4.Which of the following is always true of a tactical net? A.Personal call signs are never used B.Personal call signs are always preferred over tactical call signs (such as "Aid 3") C.Personal call signs are required at ten-minute intervals during a conversation or at the end of your last transmission D.Personal call signs are required at ten-minute intervals during a conversation and at the end of your last transmission

34. Topic 6 Question 5.Which of the following is the most efficient way to end an exchange on a tactical net? A.Say "Over" B.Say "Roger" C.Give your FCC call sign D.Ask Net Control if there are any further messages for you

35. A NY Q UESTIONS B EFORE S TARTING T OPIC 7?