NSDTA 2015 Discovery Cafe: Focus Group Methodology for Organization Development and Organization Change Presented by: Jillian R Schenck New Hampshire.

NSDTA 2015 Discovery Cafe: Focus Group Methodology for Organization Development and Organization Change Presented by: Jillian R Schenck New Hampshire Department of Health and Human Services, Bureau of Human Resources, Organization Development and Training Services NSDTA Session Presentation JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 Session Description Discovery Cafe: Focus Group Sessions for Organization Development and Organization Change Opportunities for meaningful discussions about our organizations are invaluable for vibrant, relevant work to be accomplished. Meaningful discussions are also difficult to accomplish in our complicated, busy work cultures. We'll explore how focus group discussions work, some research behind the use of them, examine steps to organize and facilitate, capturing useful data and ideas to utilize the data. The work is based on 'Discovery Cafe', a focus group process used within the New Hampshire Department of Health and Human Services to help management see and explore how employees really feel and what they are really seeing in the organization and develop steps to address concerns revealed. JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

What if Conversation is how things get done?
NSDTA 2015 What if a conversation begun today could ripple out and create new possibilities? What if Conversation is how things get done? JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NH DHHS Discovery Cafe Exploring how employees see their work world
NSDTA 2015 NH DHHS Discovery Cafe Exploring how employees see their work world Developing strategies to create desirable change in the workplace JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NH DHHS Culture – SWOT Analysis
NSDTA 2015 NH DHHS Culture – SWOT Analysis Strength Leadership wants to hear employee voice 2700 employees Weakness Trust issues at all levels Opportunity ‘Permission’ to conduct listening sessions Threat Suspicion of usefulness of listening sessions JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NH DHHS Culture – Discovery Cafe Events
NSDTA 2015 NH DHHS Culture – Discovery Cafe Events Discovery Cafe events Groups of less than 20 Held at community college sites (neutral sites that provided regional event locations) 2 hour sessions Groups selected randomly from employee listings sorted geographically & by supervisor / non- supervisor Information gathered, recorded JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 Discovery Cafe 2010 & 2012 2010: “Exploring Opportunities and Challenges in the Work Environment” Provided perspective on the current workforce climate 2012: “Putting Our Conversations to Work” Encouraged participation in Department-wide initiatives Both events focused largely on exposing and discussing issues; initiatives primarily focused on systems and work environment changes Themes that emerged: Operations, Workforce Development, Leadership Development, and Community JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Outcomes Operations Workforce Development
NSDTA 2015 Outcomes Operations HR Employee Entrance and Exit Mandatory supervisor training Redesign of DHHS New Employee Orientation Department-wide staff recognition program DHHS electronic timesheet Workforce Development Office Safety Protocol Compassion Fatigue: Front Line Support & Training Internship Process Improvement Employee wellness education sessions JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Outcomes (continued) Leadership Development Community
NSDTA 2015 Outcomes (continued) Leadership Development Performance Management & Appraisal Training Increase supervisor training and development opportunities Community Increased development and attention to Public Education of HHS mission and functions Pro-active sharing with media and public relations regarding DHHS JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NH DHHS Discovery Cafe - Reporting the Results
NSDTA 2015 NH DHHS Discovery Cafe - Reporting the Results Reporting back from Discovery Cafe events Information gathered, recorded by event Emergent themes noted Information combined under themes where possible Report with overview of insights, ideas and initiatives provided back to employees Initiatives targeted, action plans developed & implemented JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

DHHS Discovery Cafe Sample Document JSchenck NH DHHS Discovery Cafe
NSDTA 2015 DHHS Discovery Cafe Sample Document JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Discovery Cafe 2015 “A Stronger Future Together”
NSDTA 2015 Discovery Cafe 2015 “A Stronger Future Together” Building on strengths present in the workforce to develop actionable ideas to further strengthen the organizational culture and climate of DHHS Intended to engage the workforce across the department in day-to-day actions & behavior changes to influence culture change JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Cafe Conversations: Philosophy & Design
NSDTA 2015 Cafe Conversations: Philosophy & Design Based on “The World Cafe: Shaping Our Futures Through Conversations That Matter” Not your typical Focus Group methodology Opens up a large topic for exploration JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 What is the World Cafe? The World Café is a simple yet powerful method for large and small groups of people to: foster collaborative dialogue share and create new knowledge build community inspire collective action JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

(powerful when used together!)
NSDTA 2015 World Café DESIGN PRINCIPLES (powerful when used together!) Set the context Create hospitable space Explore questions that matter Encourage everyone’s contribution Cross-pollinate & connect diverse perspectives Listen together for patterns, insights, and deeper questions Harvest and share collective discoveries JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

The World Café model is especially useful when you have:
NSDTA 2015 The World Café model is especially useful when you have: A limited amount of time A lot of people Questions that matter to the people gathered The intention to build community, strengthen relationships and engage everyone's unique contribution Desire to access collective intelligence that come from the intentional rapid cross-pollination of diverse perspectives and ideas A limited amount of time (as little as 1.5 to 2 hours) A lot of people (we've worked with 1200) Questions that matter to the people gathered, that they either frame themselves or that a representative sub-group has helped to shape (at least initially) The intention is to build community, strengthen relationships and engage everyone's unique contribution and voice using both verbal and visual modalities (even the timid or less verbal ones). You want to access collective intelligence based on discovering patterns of meaning in emergent, unexpected ways that come from the intentional rapid cross-pollination of diverse perspectives and ideas. JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 Purpose Generate input, share knowledge, stimulate innovative thinking, explore action possibilities Create a dense web of connections in a short period of time as threads of conversation reveal new patterns JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Cafe Outcomes Communication Across Silos
NSDTA 2015 Cafe Outcomes Communication Across Silos Broad Engagement on Strategic Initiatives Create Shared Direction, Momentum for Action Cross Pollinate Learning, Generate New Insight Build Community and Trust Uncovering Deeper Issues JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 CAFÉ ASSUMPTIONS The knowledge and wisdom we need is already present and accessible Intelligence emerges as the system connects to itself in creative ways Listening into the center Connecting ideas Noticing new possibilities Honoring unique contributions Collective insight evolves from… JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Outcomes Are Better When Informed By. . .
NSDTA 2015 Outcomes Are Better When Informed By. . . Diversity of Perspectives Cross Pollination of Ideas Attention to Meta Level Themes & Patterns Questions that Matter to People And when we acknowledge: We have the capacity, creativity and wisdom to address our most challenging issues! JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Key Principles: Shaping our futures through conversations that matter
NSDTA 2015 Key Principles: Shaping our futures through conversations that matter Context Welcoming Environment Genuine questions that matter Encourage full participation Cross-pollinate conversations Collaboration and innovation from listening Insights and patterns from reflection Gather and share to identify action priorities World Cafe Guiding Principles Set the context to surround and inform the conversation so participants understand the parameters and purpose Assure a welcoming environment that creates physical and social space to encourage conversation, interconnectedness and collaboration Explore genuine questions that matter to invite engagement, innovation and possibilities Invite and encourage full participation in conversations through individual contributions fostering a sense of community Cross-pollinate small group conversations through radiating rounds of discussion, empowering participants to evolve and connect key ideas and diverse perspectives Listen together through verbal and visual sharing, allowing real collaboration and innovation, followed by reflection and consideration of insights and patterns that emerge Gather and share insights and patterns to strengthen collective knowledge and identify action priorities Keys to Productive Conversations Ambiance: time, location & physical set-up Safe environment to have conversations Ground rules Mix of participants Assurances of what information will be collected & how it will be used Ample conversation opportunities Well-crafted questions Attract energy toward a focal point Invite inquiry & discovery Make collective knowledge visible Graphic recording of ideas Group insights into themes or ‘affinity clusters JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Utilizing Appreciative Inquiry
NSDTA 2015 Utilizing Appreciative Inquiry Values what is Envisions what might be Engages in dialogue about what should be Develops strategies to bring about what will be Critical First Step: Choose the Positive as the Focus of the Inquiry "The questions we ask set the stage for what we 'find,' and what we 'discover' (the data) becomes the stories out of which the future is conceived, conversed about and constructed." David Cooperrider JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Appreciative Assumptions
NSDTA 2015 Appreciative Assumptions Systems move toward what we focus on The language we use helps to create our reality Confidence and comfort to journey to the future (the unknown) comes from carrying forward the best parts of the past (the known). JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Problem Solving vs. Appreciative Inquiry
NSDTA 2015 Problem Solving vs. Appreciative Inquiry Search for Solutions that may already exist Amplify & replicate what is working Focus on life giving forces What is working well? Define the Problem Fix what’s broken Focus on the decay What problems are you having? JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Outcomes of Appreciative Inquiry
NSDTA 2015 Outcomes of Appreciative Inquiry Recognition and affirmation of the organization’s strengths, values and core competencies Deep understanding of the factors that contribute to individual and organization success Strategies to build on individual and organizational success JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

How does a Cafe Conversation Work?
NSDTA 2015 Rounds of conversation at different tables Different question for each round Each Conversation builds on the previous Look for themes & connections How does a Cafe Conversation Work? Paper on tables to create a visual memory Relax & enjoy! Harvest Collective Insight & Learning Connect to Next Steps Write, doodle, draw thoughts, ideas and questions on tablecloths. After each round, a host stays, others move to new tables, carrying new ideas and questions to the next conversation. The role of the host is to welcome newcomers, share highlights of the prior conversation and invite people to doodle. After the second or third round, we harvest the learning together. JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Sample Event Agenda Overview (2 Hour Event)
NSDTA 2015 Sample Event Agenda Overview (2 Hour Event) Arrival & welcome (5 min) Cafe context, process, etiquette (10 min) Conversation, Round 1 (30 min) Conversation, Round 2 (30 min) Conversation, Round 3 (15 min) Personal Reflection & break (10 min) Insights & Sharing (Harvest) (10 min) Next Steps (5 min) Request for Feedback (5 min) Adjourn JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

JSchenck NH DHHS Discovery Cafe NSDTA 2015

What if listening together reveals a deeper intelligence?
NSDTA 2015 Café Round 1 Say hello  Begin the conversation with Question 1 What if listening together reveals a deeper intelligence? Café Round 2 Table Host shares major ideas from Round 1 Conversations continue, using Question 2 to develop deeper ideas & themes JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Café Travelling Instructions… One person stays as host
NSDTA 2015 Café Travelling Instructions… One person stays as host Others move to different tables Host welcomes new people Hosting is an attitude as much as an activity Welcome & invite people to their seats Explain purpose and logistics Introduce assumptions and etiquette Pose the first question (posted) Encourage every one to “lean in” At the end of the first round, ask tables to select a host to stay while everyone else travels Introduce 2nd question Harvest the learning What if intelligence emerges as the system connects to itself in diverse and creative ways? JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Café Round 3: Host shares one nugget or theme from Round 2
NSDTA 2015 Café Round 3: Host shares one nugget or theme from Round 2 Explore the conversation: what themes, connections and insights are you seeing from your first two rounds? Consider: What happened? What made the conversation possible? What happened after? What made it meaningful for you? JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Discovery Cafe 2010 Questions
NSDTA 2015 Discovery Cafe 2010 Questions Based on the request from the DHHS Commissioner to ‘find out how people are feeling about working for DHHS’ JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Discovery Cafe 2012 Questions
NSDTA 2015 Discovery Cafe 2012 Questions Based on the request from the DHHS Commissioner to find out Are employees aware /impacted by the initiatives since 2010, and How are they doing now? JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Harvesting our Collective Wisdom
NSDTA 2015 What if the harvest provides nourishment for further exploration and action? Harvesting our Collective Wisdom Identify patterns, collective knowledge and new possibilities; themes, connections, insights, new questions or ideas… What 3 wishes do you have for changing the organization? What about this organization makes you glad you work here? Describe one or two situations in which you felt most valued by this organization At the end of the session could ask: What would you do with this information if you had it? JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Innovation & Discovery in Collaborative Conversations
NSDTA 2015 Innovation & Discovery in Collaborative Conversations Understand complexity Explore the views of all stake-holders Test ideas and assumptions together Build new knowledge collectively Generate innovative solutions JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Discovery Cafe Harvest: Individual Reflection & Group Sharing
NSDTA 2015 Discovery Cafe Harvest: Individual Reflection & Group Sharing What 3 wishes do you have for changing the organization? What about this organization makes you glad you work here? Describe one or two situations in which you felt most valued by this organization. What would you do with this information if you could? Individuals were asked to reflect & consider Ideas were written on sticky notes & posted on a wall Everyone was encouraged to read the wall prior to the wrap up sharing JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Considerations & Strengths of this Process
NSDTA 2015 Considerations & Strengths of this Process This process creates a movement from the traditional view that talk and action are separate to an understanding of conversation as a core process for re-creating our world JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

When Designing a Café, Consider…
NSDTA 2015 When Designing a Café, Consider… What is my Purpose and Intention? How can I invite people so that the purpose and intention come through? Who needs to be in the room? Who will you partner with? to design the Café questions to “make it happen” What are the questions that matter? JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

JSchenck NH DHHS Discovery Cafe NSDTA 2015

A Change of Pace & Style Informal, relaxed Frame- breaking
NSDTA 2015 A Change of Pace & Style Informal, relaxed Frame- breaking Highly interactive All-inclusive Collaborative talking Connects Knowledge is in the room Innovative thinking Connect different perspectives JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

The Importance of Questions
NSDTA 2015 The Importance of Questions Questions are intrinsically related to action, they spark and direct attention, perception, energy and effort… Creativity requires asking genuine questions, those to which an answer is not already known. Questions function as open-handed invitations to creativity, calling forth that which doesn’t yet exist. -Marilee Goldberg Adams The Art of the Question JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Listen together for insights
NSDTA 2015 Listen together for insights and deeper questions. Focus on what matters Link and connect ideas. A picture is worth a thousand words. Collaborative dialogue Opportunity to meet new people Connect diverse perspectives JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 References Brown, J., The World Café, San Francisco, CA, Berrett-Koehler Publishers, Inc., 2005 Cooperrider, D.L. & Whitney, D., Appreciative Inquiry, A Positive Revolution in Change, Berrett-Koehler Publishers, Inc., 2005 JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Appendix Additional Quotes Appreciative Inquiry information
NSDTA 2015 Appendix Additional Quotes Appreciative Inquiry information DHHS Discovery Cafe sample documents JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 “Conversation is at the heart of the new inquiry. It is perhaps the core human capacity for dealing with the tremendous challenges we face. To engage in great civilization we need to ask questions that matter. We cannot afford to spend our time on issues that can’t hold our attention, that don’t touch our hearts. The culture of conversation is a different culture, one that could make a difference in the future of our world.” -Institute for the Future In Good Company: Innovation at the Intersection of Technology and Sustainability JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Yet it is the core of creating a new human history together.
NSDTA 2015 The capacity to see the world of the “other” sounds simple, but it is not. Yet it is the core of creating a new human history together. Lic. Esteban Moctezuma Barragan, -Mexico’s Former Minister of Social Development JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 “The idea of contribution is especially instructive because it lies in the area that unites the ‘I’ and the ‘we.’ We contribute because we are part of something larger than our own lives and efforts, but the form of our contribution is based on our uniqueness and our individuality.” -Carol Ochs, Women and Spirituality “As human beings, our greatness lies not so much in being able to remake the world as in being able to remake ourselves.” ~ Mahatma Gandhi JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 “There’s another aspect to fostering mutual intelligence. . .what I call creating the ‘collective mindscreen.’ How can we help people sense the whole, together? Harvesting and sharing key ideas and insights is like putting up tent poles. It’s what’s in the circle revealed by putting up those poles, not any of the individual poles, where the meaning of the conversation as a whole lies.” -Finn Voldtofte, BDO ScanFutura JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 “Because questions are intrinsically related to action, they spark and direct attention, perception, energy, and effort, and so are at the heart of the evolving forms that our lives assume Creativity requires asking genuine questions, those to which an answer is not already known. Questions function as open-ended invitations to creativity, calling forth that which doesn’t yet exist. -Marilee Goldberg, The Art of the Question JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Appreciative Inquiry: What Is It?
NSDTA 2015 Appreciative Inquiry: What Is It? A framework for creating an imagined future that builds on the most positive and vital elements of the organization What works well? Why does it works well? How we can extend that success across the organization? Dr. David Copperrider founder 1980’s AI asks us to pay special attention to “the best of the past and present-in order to ignite the collective imagination of what might be” AI theory: Greg louganis story Olympics, hit head on a practice dive; required stitches Media offered coach a replay of dive from five different angles..coach wouldn’t allow it “Greg never looks at tapes of bad dives! We only save tapes of perfect Dives” Spent next 15 minutes in hot tub replaying perfect executions of the dive in his head. Completed event taking the gold medal Placebo effect Psychology-self talk/inner dialogue JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Positive Psychology Strength based Participatory
NSDTA 2015 Positive Psychology Strength based Participatory Discover the best in people Assumes every living system has something that works well already People have positive experiences, successes, satisfaction, that can be shared JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Appreciative Inquiry Model
NSDTA 2015 Appreciative Inquiry Model Provide as a handout In the center=Positive/affirmative topic choice JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 A.I. Phases Discovery: Inquiry into the life-giving properties of the team Dream: Developing common images for the future’ visioning the ideal Design: Aligning values, structures and mission with the ideal. Developing achievable plans and steps to make the vision a reality Deliver: Co-create a sustainable, preferred future. Some also include a “fifth phase” that comes prior to the Discovery phase : Defining- Define: Awareness of the need for development. Preparing for an appreciative process. JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Discovery- Leads to the Positive Core
NSDTA 2015 Discovery- Leads to the Positive Core Affirmative Topic Choice Appreciative (positive) Questions The Best of “what is” Face-to-face interviews Telling and listening to meaningful, personal stories of success Sharing the Story Drawing / Illustrating the Story “The very action of asking people to reflect on and tell stories about exceptional moments in the present or past of their organization and to identify how they hope things will be different in the future is a powerful intervention that begins to move groups in directions that are positive and life-giving. It is the combination of positively focused inquiry, positively focused dialogue, and the resultant influence on the collective imagination that propels forward movement.” (Watkins and Mohr, 2001) JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Dream – Leads to a positive change
NSDTA 2015 Dream – Leads to a positive change Builds upon what was “discovered” during first phase of AI Articulate dreams and their purpose. Recall the strengths and values behind each dream Tangible vision that describes the future can actually give shape and direction to the future Vision only helpful when it’s in a positive vein JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Provocative Propositions
NSDTA 2015 Provocative Propositions A statement that bridges that best of “what is” (DISCOVER) with your own speculation or intuition of “what might be” (DREAM). It is provocative to the extent to which it: Stretches the realm of the of the status quo Is stated affirmatively Is grounded in the organizations reality Challenges common assumptions or routines Helps suggest real possibilities that represent desired possibilities for the organization and its people. David Cooperrider, Weatherhead School of Management, Case Western University, Cleveland Heights, OH, 2002 February JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Why Provocative Propositions?
NSDTA 2015 Why Provocative Propositions? Help to clarify visions Create a set of unique statements that paint a picture of the desired future Do not need to be consolidated Will provide direction as needed moving to the next stage of DESIGN Provocative propositions are the group’s best attempt to put the dream picture into inspiring challenging action. Should describe how the organization/group/community would feel and look when all chosen themes are “at their best” JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Design – Leads to Action
NSDTA 2015 Design – Leads to Action Concrete proposals for a new organization Design Phase: Working from visions (dreams) to design actions, and needed systems and processes, that will help to lead to the desired future. JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Destiny/Deliver Phase
NSDTA 2015 Destiny/Deliver Phase True translation of intent to action through implementation Celebrate and build upon work accomplished in earlier phases Align the actual practices with the Provocative Proposition created in the Design phase Publicly declare your intentions How do you make it so? (Deliver-implementation) How will you know when you have reached your objective? How do you make sure it remains effective? (it’s working) JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

Mind Mapping Examples DHHS Discovery Cafe Sample Document
NSDTA 2015 DHHS Discovery Cafe Sample Document Mind Mapping Examples JSchenck NH DHHS Discovery Cafe NSDTA 2015 JSchenck NH DHHS Discovery Cafe

NSDTA 2015 Discovery Cafe: Focus Group Methodology for Organization Development and Organization Change Presented by: Jillian R Schenck New Hampshire.

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NSDTA 2015 Discovery Cafe: Focus Group Methodology for Organization Development and Organization Change Presented by: Jillian R Schenck New Hampshire.

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