1. Support for Living at Home Workshop – 22 nd & 23 rd May 2012

2. www.walsall.gov.uk Support for Living at Home Workshop Session 1 Application Process Purpose – To provide background to the Supplementary Framework Procurement Exercise and to provide initial Service Provider training on Intend (Walsall Councils e-tendering portal) Process

3. www.walsall.gov.uk Support for Living at Home Workshop 1. Application Process (1) 1.1) The Supplementary framework agreement Develop the market Provide choice to the Service Users who utilise Deployment Option 7 1.2) Application process Intend (tendering portal) – register at www.blackcountrybusiness.co.ukwww.blackcountrybusiness.co.uk Technical Support Intend – 0844 272 8810 Normal Procurement ‘OPEN’ process with Expression of Interest, Invitation to Tender (ITT) online with online questionnaires. Service Providers policies and supporting documentation to be uploaded (Microsoft Office 2003 version)

4. www.walsall.gov.uk Support for Living at Home Workshop Intend Procurement Process (1) Select tender Opportunities and view all the opportunities that are available. Alternatively search using the search function

5. www.walsall.gov.uk Support for Living at Home Workshop Intend Procurement Process (2) When selected the tender you wish to take part in select the ‘Express Interest’ button which is in red. This is will enable you to access the documentation relating to the procurement exercise.

6. www.walsall.gov.uk Support for Living at Home Workshop Intend Procurement Process (3) Select ‘View Documents’ which is highlighted in red. Note the date you can request the documents until as this is the deadline. Clarifications are posted here.

7. www.walsall.gov.uk Support for Living at Home Workshop Intend Procurement Process (4) Documents are detailed in this screen for your viewing and those that are to be returned. There is also a countdown to the deadline of the procurement process.

8. www.walsall.gov.uk Support for Living at Home Workshop Intend Procurement Process (5) Online questionnaires enable Walsall Council to eliminate data input error and to collate data easier. Online questionnaire

9. www.walsall.gov.uk Support for Living at Home Workshop Intend Procurement Process (6) Uploading documents. These will be specified as enclosures similar to last process. ‘Browse’ allows you to upload from your computer. Select Upload Select Submit

10. www.walsall.gov.uk Support for Living at Home Workshop Intend Procurement Process (7) Confirmation of receipt of return. There is an option to print a receipt as well at this time which is suggested.

11. www.walsall.gov.uk Support for Living at Home Workshop 1. Application Process (2) 1.3) Clarification process These are asked via Intend through the ‘Correspondence’ section Issued to the market to clarify the process Displayed against the project, email notifications (review!!) 1.4) Key Dates and deadlines These are yet to be confirmed at present Will be issued with the Project on Intend and Council website (link) Request Documentation deadline ITT Submission deadline

12. www.walsall.gov.uk Support for Living at Home Workshop End of Session 1 (Application Process)

13. www.walsall.gov.uk Support for Living at Home Workshop Session 2 What are the Panel looking for in a submission? Purpose – To provide a debrief on the initial Procurement Exercise for SLHS and offer key areas that can apply to tender submissions.

14. www.walsall.gov.uk Support for Living at Home Workshop 2. What are the Panel looking for in a Submission? (1) 2.1) How to complete a comprehensive application Read Instructions, accompanying documents Understand the specification Identify Organisational key strengths and weaknesses Treat like a job application 2.2) Structuring Answer Understand questions, are there sub-questions? Bullet Points to separate and develop answer Headings and paragraphs

15. www.walsall.gov.uk Support for Living at Home Workshop 2. What are the Panel looking for in a Submission? (2) 2.3) Level of Detail Concept of ‘Boiling an Egg’ – what steps does this involve Only information relevant to the question Refer to the weighting in the award criteria and use to reflect content 2.4) Cross Referencing and bullet points One individual doesn’t read the whole submission Insert information related to question even if provided for another question Use bullet points as a guide and develop answer, unless a list is requested in the question

16. www.walsall.gov.uk Support for Living at Home Workshop 2. What are the Panel looking for in a Submission? (3) 2.5) Valid Evidence Organisations proposals or practice evidence Must relate to the questions and Walsall Councils specification Enclosures 2.6) Interview and Presentation Stage Concept of ‘Boiling an Egg’ – what steps does this involve Only information relevant to the question Refer to the weighting in the award criteria and use to reflect content

17. www.walsall.gov.uk Support for Living at Home Workshop End of Session 2 (What are the Panel looking for in a submission?)

18. www.walsall.gov.uk Support for Living at Home Workshop Session 3 Working out your own organisational self audit ? Purpose – To identify areas that needs addressing in your organisation before applying for the Supplementary Framework.

19. www.walsall.gov.uk Support for Living at Home Workshop 3. Working out your own organisational self audit? (1) 3.1) How you are evaluated/weighting 100% Quality Service specific questions on similar themes to initial tender process Each question will have a weighting which reflects potential points available 3.2) Core issues of non-compliance The evaluation showed common areas with zeros across the market Application of Personalisation (if not in place identify proposals) Service Mobilisation, Service Performance, Risk Management, Managing Partnerships and Policies

20. www.walsall.gov.uk Support for Living at Home Workshop 3. Working out your own organisational self audit? (2) 3.3) Personal Care core business Availability to deliver personalised care Evidence of this in the answers provided 3.4)Lessons from the first Tendering process Make it Simple (Methodology) Communication to the market Transparency Feedback to the market Personalisation as a concept

21. www.walsall.gov.uk Support for Living at Home Workshop 3. Working out your own organisational self audit? (3) 3.5) Financial Issues Impact of Personalisation means no guaranteed business Movement from time and task to outcome based Organisations to market themselves as businesses 3.6) Management (medicine management), QA Generic specification to administer Further session Day 2 (Wendy Bagnell)

22. www.walsall.gov.uk Support for Living at Home Workshop 3. Working out your own organisational self audit? (4) 3.7) Workforce Organisational Structure and staff Session on workforce Planning Day 2 (Lisa Koc) 3.8) Policy : Reablement/Personalisation The strategy behind the procurement process Session on Reablement Day 2 (Gary Mack) Session on Personalisation Day 2 (Ken Stapleton)

23. www.walsall.gov.uk Support for Living at Home Workshop End of Session 3 (Working out your own organisational self audit)