1. Finding people behind the jargon This overview of meanings & realities behind equality & diversity social exclusion & inclusion prejudice & discrimination are narrated to you by Sam Magne – co-author of the original Handbook Open Hearts Open Minds

2. Equality ? –We give everyone the same service –We find ways to make sure everyone is able to access the same quality of service Finding people behind the jargon…..

3. Diversity? –A few of our clients are different from the rest & need special attention –All our clients bring their own circumstances. We need to make adequate provision for the range of circumstances that make people vulnerable or isolated. Finding people behind the jargon…..

4. Neighbourhood disadvantage Racism & ethnic isolation Migrant work conditions Physical disability Unemployment Youth exclusion Poverty Mental illness Homelessness Learning disability Gender inequality Age discrimination Refugee isolation Gypsy & traveller exclusion Criminal offending Single & young parenting Low literacy Homophobia Becoming a child in & leaving care Caring for adult & disabled dependants Domestic violence Drug & alcohol addiction Finding people behind the jargon..of exclusion

5. You’d like more information?……. Sources: This website! Your own ability to learn from clients! Your own thinking on how to make an innovative response! Finding people behind the jargon…..

6. Social exclusion? –A shorthand term for what can happen when people, or areas, experience a combination of linked circumstances. Such linked and mutually reinforcing problems can combine to create complex and fast-moving vicious circles. (Social Exclusion Unit) Finding people behind the jargon…..

7. Disadvantage in neighbourhoods Combinations of disadvantage Vicious cycles of deprivation. Services ‘breaking–in’ help break the cycle Homophobia Many LGBT people experience active hostility from individuals and organisations too. Finding people behind the jargon…..

8. Mental illness At any one time, 1 in 6 adults experience mental health problems Homelessness Up to 50% of homeless people experience mental health problems. Among young homeless, 90% experience mental illness before hitting the streets. Finding people behind the jargon…..

9. Domestic violence …affects 1in 4 women 60% of victims use mental health services Alcohol & drug addiction 50% of male prisoners drink hazardously in the year preceding conviction. Finding people behind the jargon…..

10. Criminal offending Up to 50% of young offenders have pre-existing physical or mental disability. Low literacy THE FIRM Appearing at the BIRMINGHAM NATIONAL EXHIBITION CENTRE On 23 November 2003 at 7.30pm Tickets: £8.50, £10.00, £15.00 Finding people behind the jargon…..

11. Your best tool in breaking down barriers with clients is to build open and friendly working relationships Finding people behind the jargon…..

12. Disadvantage in neighbourhoods Racism & ethnic isolation Physical disability Unemployment Youth Exclusion Poverty Mental illness Homelessness Learning Disability Gender inequality Refugee isolation Gypsy & traveller exclusion Criminal offending Single & young parenting Low literacy Homophobia Becoming a child in and leaving care Caring for adult & disabled dependants Domestic violence Drug & alcohol addiction Finding people behind the jargon.. of exclusion

13. Social inclusion? –A process where the varying needs of a community, and the groups which constitute it, are recognised, prioritised & met. It’s the positive management of diversity, to which all organisations should aspire. (Mc Donald & Olley) Finding people behind the jargon…..

14. Prejudice? – A preconceived notion based on little or no fact Finding people behind the jargon…..

15. Discrimination? –the unfair or misguided ways we act as a result of prejudice, assumptions and even lack of thought, causing disadvantage and exclusion. Finding people behind the jargon…..

16. Individually, be more inclusive by: –Increasing diversity awareness –Checking where stereotyping affects work –Overcoming physical & mental barriers to services –Assessing whether the way things are done are excluding –Developing person-centred skills and practice Active listening Effective communication Constructive criticism & assertiveness Evaluation (with user participation) Finding people behind the jargon…..

17. Help organisations be more inclusive by playing a part in: –On-going learning about diversity –Use of management systems (e.g.induction & appraisal) to improve inclusive working –Equipping staff with tools to implement initiatives –Monitoring of practice to identify barriers –Activities promoting an inclusive corporate culture –Involvement of service-users in planning, monitoring & evaluation Finding people behind the jargon…..

18. Thank you for Finding people behind the jargon Disclaimer: The opinions and advice contained on the Open Hearts Open Minds website are not necessarily those of Wilfred Emmanuel Jones. Responsibilities for materials on the website remain that of its authors, editors and commissioners.