1. Building Partnerships for Logistics Delivery DHL Global Forwarding – Aid & Relief Services Aid and International Development Forum 2011, Washington DC DELIVERING HOPE IN TIMES OF NEED

2. Aid and Relief ServicesPage2 Partnerships in Logistics LETS MAKE A DIFFERENCE TOGETHER “We are committed to getting supplies on the ground in the immediate aftermath following a disaster and DHL Global Forwarding makes this happen for us – wherever in the world, whatever the conditions and no matter how much we ship.” KNOWLEDGE TRANSFER TRUST SHARED OBJECTIVES

3. Aid and Relief ServicesPage3 Good Logistics is Critical Logistics partnerships are about…… Aligning systems and disaster response tools Creating familiarity between people, products & processes Focusing on core logistics competencies & mastery Building trust and respect Defining communication channels Preparing & planning together Sharing common goals and objectives Sharing information & knowledge

4. Aid and Relief ServicesPage4 DHL - Aid & Relief Services (ARS) HELPING YOU SAVE MORE LIVES  Specialist industry gateway integrating global DHL network.  Dedicated, experienced staff located in strategic points globally.  Flexible and tailor made end to end supply chain solutions.  Long term commitment and investment to the industry.  Existing customers include key industry suppliers.  Global market presence and expertise in critical locations.

5. Aid and Relief ServicesPage5 Our customers’ logistics requirements can be met under one roof Domestic Air Freight Fully Licensed Partnership with core carriers Sophisticated service portfolio High security standard International Air Freight No. 1 airfreight operator worldwide Global Buying Power EDI linkage with Airlines and Customs International Ocean Freight NVOCC Liabilities Own CFS, customers declaration, trucking service in major commercial cities Industry Project and Chartering Project freight forwarding and logistics Vessel chartering Marine service Factory Relocation Vendor Consolidation Management Programs Value Added Programs Vendor Management Container Load Program Warehousing Transport Related Hub Operation Transport Management Integrated Value Add Solutions Trading, House Hold Removal DHL Product Portfolio End-to-End Supply Chain Visibility One-Stop-Shop

6. Aid and Relief ServicesPage6 aid@dhl.com Global John Brough john.brough@dhl.com EuropeNick Murdoch nick.murdoch@dhl.com Americas Marco Quirosmarco.quiros@dhl.com USA & CanadaValerie Severevalerie.severe@dhl.com Asia Pacific Kirawan Zeiswark.zeiswar@dhl.com ScandinaviaKim Sonderby Hansenkim.s.hansen@dhl.com United Kingdom Doug Choycedoug.choyce@dhl.com BeneluxRaymond De Ruyetterraymond.deruytter@dhl.com Middle East Claudia Tiefenbacherclaudia.tiefenbacher@dhl.com Africa Massar Diopmassar.diop@dhl.com Aid & Relief – Key Global Contacts

7. Aid and Relief ServicesPage7 THANK YOU FOR YOUR INTEREST AND TIME