1. Chris Willis 10th December 2003 An Inspector Calls - so how was it for a PCT Chief Executive?

2. Backstage Media covering of others – unnerving! Apprehensive / uncertain Huge workload Oh – no! But OK – lets get on with it! Confident

3. Act I Baseline assessment Board, Executive Committee, Staff, Contractors, Partners etc. Key Leads : Co-ordinator, Communications Manager, Clinical Governance pillars Team approach – at every level

4. Act II Review Manager & Analysts Review Team The Review Week

5. Act III or And now its all over (well almost!)? Learning experience, but nothing new identified Team development Managing results and PR Review Manager is pivotal Scores & Reports Survival Huge workload Greater knowledge of inspection – no consistent assessment against standards

6. Act IV Look forward (to the next call?!) Action Plan Impact on Star Ratings Be positive This is not the Final Scene … to be continued ……!