1. EC LN ENGAGING COMMUNITIES LEARNING NETWORK National Social Partnerships Event 4 th December 2003 – Marriott, Maida Vale Vision Purpose(s) Values and Beliefs Roles and Skills Action Learning and Efficacy Identity/ Brand

2. EC LN ENGAGING COMMUNITIES LEARNING NETWORK National Social Partnerships Event 4 th December 2003 – Marriott, Maida Vale

3. EC LN ENGAGING COMMUNITIES LEARNING NETWORK National Social Partnerships Event 4 th December 2003 – Marriott, Maida Vale Creative Ideas Address small things first. Individuals valued as catalysts for skills and knowledge. (Healthy conflict) Use influencing with staff to extend into communities. Staff involvement in commissioning health and health improvement. Enable and support staff involvement and involvement and ex-boundary working; support out on a limb working. Needs time and space – for us and for change. Sense making: help staff develop their take on change of policy: inventive, playful leadership. Prepare people for involvement roles and work facilitate trust at the top Constructive Subversives

4. EC LN ENGAGING COMMUNITIES LEARNING NETWORK National Social Partnerships Event 4 th December 2003 – Marriott, Maida Vale Also take time to fail and learn. NHS staff are the public informers. Little things mean a lot. life Making a difference to motivation roles identity Beings not resources Thus Director for people Supportive & Subversive

5. EC LN ENGAGING COMMUNITIES LEARNING NETWORK National Social Partnerships Event 4 th December 2003 – Marriott, Maida Vale Last session - Where to now? 1.Diversity/equality and equity is at heart of patient/public agenda. Need to address. 2.Patient (and staff) stories very powerful part of day. Use actors to create force for change through these stories. 3.Engage stakeholders – all of them, and keep scanning environment. 4.Designing in inclusiveness and impact of new services on marginalised groups. Have a checklist – see NatPact competence framework – being piloted currently.

6. EC LN ENGAGING COMMUNITIES LEARNING NETWORK National Social Partnerships Event 4 th December 2003 – Marriott, Maida Vale 5.Have more accessible policies for all staff (not just white middle class). 6.Get PPI leaders together in Surrey, Sussex to share support. Bring to foreground. 7.Wide range of structures exist around co-operatives. Not just marginalised. (eg. Polyfilla, police) 8.Not everyone is inclined naturally to co-operate. Need to be persuasive/astute in our arguments to initiate change. Partnership recognition not easy.

7. EC LN ENGAGING COMMUNITIES LEARNING NETWORK National Social Partnerships Event 4 th December 2003 – Marriott, Maida Vale 9.Sell PPI agenda according to hard-headed benefits. Not about being nice. Makes business sense. We need to ask why should my audience (1.2 million people) be self-interested? 10.Paul Plesek website – Directive creativity!. Complexity Theory /Fun too Application into practice. 11.Interpretation support needed; needs to be funded. 12.An organisational responsibility – risk is to be sued! Thats the bottom line 13.Not making making assumptions re inclusivity/adaptations. Ask – service users/employees.