1. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com How to make Technical & Compliance Training and eLearning Fun and Engaging Ray E. Jimenez, PhD Chief Learning Architect VignettesLearning.com rayvft@gmail.com

2. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 2 How many of you feel that sometimes our learning programs is like an interrogation? Type in chat Yes or No Is the technical definition now clear?

3. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 3 How many of you feel that sometimes our learning programs is like bad medicine? Type in chat Yes or No Compliance program again?

4. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 4 Table of contents Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson Facts Theories Features Rules Legalese Procedures Context Applications How many of you feel that sometimes your learning programs have too much facts, theories, rules, etc. Type in chat Yes or No

5. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 5 How to make Technical & Compliance Training and eLearning Fun and Engaging

6. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 6 How to make Technical & Compliance Training and eLearning Fun and Engaging Unbundling content for leaners’ view Finding instant context Weaving context and facts

7. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 7 Free eBook Send request through http://tinyurl.com/storyimapcts Mention “TMN52212”

8. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 8 Study physics Fixing a car Vs. What is the difference ? Type in chat.

9. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 9 Networking class Networking troubleshooting Vs. What is the difference ? Type in chat.

10. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 10 Academic goals (Learning) Personal goals Vs.

11. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Too technical, factual 1.Features 2.Statistic 3.Scientific finding 4.Formula 5.Codes 6.Technical feature 7.Procedure 8.Legal citations 9.Rules and regulations 10.Database 11.Numbers 12.Forms 13.Financial reports … many others What happens when your programs have too much of technical, factual and legalese information? Type in chat

12. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 12 Why would learners have interests on citations than the rules and regulations? Why is that? Type in chat

13. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 13 “What does not have consequence to the person (positive or negative) does not get the attention. It does not impact their personal goals and lives.”

14. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Unbundling Content-From Technical View to learner View Technical ViewLearner View Content ValueReference/instruction guideSolve problems WritingFunctions and features, rulesApplications Delivery SizeLong slides, lecturesSmall, short lessons FormatLinearMap, flexible, drill in and out TechnologyPaper based, PDF, Html pages elearning PPTs, screen captures Mobile, web, portal, collaboration, shared content 1 2 3

15. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Unbundling Content-From Technical View to learner View Technical ViewLearner View Content ValueReference/instruction guideSolve problems WritingFunctions and features, rulesApplications Delivery SizeLong slides, lecturesSmall, short lessons FormatLinearMap, flexible, drill in and out TechnologyPaper based, PDF, Html pages elearning PPTs, screen captures Mobile, web, portal, collaboration, shared content 1 2

16. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 16 1. Exercise Suggestion: Learner view versus technical view Ask participants to have a group discussion about differences in design for the learners’ view and for the technical view. How do the approaches differ? What have they found to work best in their experience?

17. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 17 Why do people tend to use work arounds or practical solutions ? Type in chat Work arounds Tasks

18. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 18 From paper-based assessment tests To iPads enable assessment tests “We provide user’s guide, but why do users insists on their work arounds?”

19. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 19 “We provide managers more concern with avoiding liabilities?”

20. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 20 Drip Irrigation System Case Exercise

21. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 21 Improper installation

22. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 22 Tractor falling into the sink hole

23. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 23 What and where would you start your eLearning? Why? Type in chat Drip Irrigation System Improper installation Tractor falling into the sink hole

24. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 24 100 slides to 20 slides Easier to access Faster to focus References as links Focused on instruction

25. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 25 Focused on diagnosis, problem solving

26. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 26 Table of contents Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson FactsMust learnContext Applications Instruction focused Application focused

27. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com The Tractor Story Tubes are thin, but can create havoc…. Two guys arguing, “what the hell happened with the tractor?” “It sunk into the ground.” “It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you?

28. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 28 2. Exercise Suggestion: Rea-Life Examples In the next slide, this is a good opportunity for the participants to apply the concept using their own specific courses. Ask participants: Use your own content and find real-life examples that help the learners relate to the content quickly? Discuss it in your group.

29. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Course PowerPoint Detailed reference Sections 1 2 3 4 5 6 7 8 9 10 Etc Diagnosis Why this could happen? 1. “Thin as trash- bag” 2. xxxxx 3. xxxxx Solutions The Tractor Story Tubes are thin, but can create havoc…. Two guys arguing, “what the hell happened with the tractor?” “It sunk into the ground.” “It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you? This is a true story. Related stories 1 2 3 4 1.Thin as trash bag. Have you checked these? [ ] xxxxx [ ] xxxxxxx [ ] xxxxxxxx Link to details in PPT/ Course Search

30. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Unbundling Content-From Technical View to learner View Technical ViewLearner View Content ValueReference/instruction guideSolve problems WritingFunctions and features, rulesApplications Delivery SizeLong slides, lecturesSmall, short lessons FormatLinearMap, flexible, drill in and out TechnologyPaper based, PDF, Html pages elearning PPTs, screen captures Mobile, web, portal, collaboration, shared content 1 2 3

31. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 31 Safety – Washing Hands “Will you have a hand shake with John?

32. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 32 Would Maria qualify for medical insurance? Common law spouse

33. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Software Training

34. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 34 3. Exercise Suggestion: Story Examples After the examples in washing hands, benefits qualifications, and blood software, ask participants to create their own examples. Have a group discussion. Let each group share their examples.

35. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 35 Table of contents Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson FactsMust learnContext Applications Instruction focused Application focused

36. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 36 How do you discover applications? Please type in chat

37. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 37 20% 80% Must learn Performance outcomes, principles, key ideas: 1-value, 2-errors, 3-dfficulty Learn on need Processes, tasks, steps, tools, references, forms, coordination, admin } } Application Points

38. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com What are applications that magnify: 1-value 2-errors 3-dfficulty Type in chat Scanning Products

39. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com What are applications that magnify: 1-value 2-errors 3-dfficulty Type in chat Dealing with two employees

40. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com What are applications that magnify: 1-value 2-errors 3-dfficulty Type in chat Records preparedness for compliance investigations

41. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Applications Points / Story types 1.Applications 2.Troubleshoot 3.Quick assist 4.Use-case 5.Scenario 6.Anecdotes 7.Narrative 8.Experience 9.Metaphor 10.Meme 11.Simile 12.Demonstration 13.Trial 14.Testing 15.Prototypes … many others Emphasis on real-life events, applications; rather than facts overload

42. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 42 4. Exercise Suggestion: Must learn versus learn on need Ask participants to identify ‘must-learn” and “learn on need” type of content. Let them use their own content.

43. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 43 Table of contents Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson FactsMust learnContext Applications Instruction focused Application focused

44. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Weaving real-life stories with technical content Real-life applications, stories Technical Content Reference Technical Content Reference Technical Content Technical Content Real-life applications, stories Real-life applications, stories

45. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 45 http://articulate.www.resources.s3-website-us-east-1.amazonaws.com/community/guru/2009/Evernote/index.html

46. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 46 Table of contents Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson Module Lesson FactsMust learnContext Applications Instruction focused Application focused

47. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com Course PowerPoint Detailed reference Sections 1 2 3 4 5 6 7 8 9 10 Etc Diagnosis Why this could happen? 1. “Thin as trash- bag” 2. xxxxx 3. xxxxx Solutions The Tractor Story Tubes are thin, but can create havoc…. Two guys arguing, “what the hell happened with the tractor?” “It sunk into the ground.” “It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you? This is a true story. Related stories 1 2 3 4 1.Thin as trash bag. Have you checked these? [ ] xxxxx [ ] xxxxxxx [ ] xxxxxxxx Link to details in PPT/ Course Search

48. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 48 How to make Technical & Compliance Training and eLearning Fun and Engaging Unbundling content for leaners’ view Finding instant context Weaving context and facts

49. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 49 5. Exercise Suggestion: Application Ask participants: “What one idea have you learned from the session? Share this idea and why this is interesting to you?”

50. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 50 Free eBook Send request through http://tinyurl.com/storyimapcts Mention “TMN52212”

51. Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com How to make Technical & Compliance Training and eLearning Fun and Engaging Ray E. Jimenez, PhD Chief Learning Architect VignettesLearning.com rayvft@gmail.com