1. © British Telecommunications plc Workshop Outputs

2. © British Telecommunications plc Yorkshire and Humber 9 High Impact Changes 1.Shared Care Records to Support Care Pathways 2.Mobile Working 3.Optimisation and Exploitation of Clinical Systems 4.Exploitation of National Infrastructure Programme 5.Work Flow Technologies 6.Efficiency/Productivity Technologies 7.Exploiting Information [Turning Data into Knowledge] 8.Improving the Customer Experience 9.Capturing/Reordering Data Efficiently 10.eHealth 11.Sustainable Support Service Provision NB: 10 & 11 are existing programmes of activity

3. © British Telecommunications plc Prioritised HICs Business Value Impact High Low Implementation – degree of difficulty LowHigh Time Cost Risk Disruption Quick Slow High Low 2.Mobile Working 9. Capturing/Reordering Data Efficiently 4. Exploitation of National Infrastructure Programme 6. Efficiency/Productivity Technologies 1.Shared Care Records to Support Care Pathways 8. Improving the Customer Experience 5. Work Flow Technologies 7. Exploiting Information [Turning Data into Knowledge] 3.Optimisation and Exploitation of Clinical Systems

4. © British Telecommunications plc High Impact Change Number 1 Shared Care Records to Support Care Pathways What is it? [Scope] Providing information to enable decision making efficiently and effectively in planning, executing and recording pathways within and between organisations. What is it going to deliver? [Vision] Reduced inappropriate referrals Lower prescribing errors Reduce admin time (collecting info once) Reduce clinical risk = Better clinical governance Increase patient confidence and experience What do we need to do to make it happen? [Action] Market analysis of DSS offering Get a senior clinical leader to own and run MoM evidence board Use experience from orgs already there (Sheffield) Expand role of existing template authorising bodies Empower IG subgroup to take forward the info sharing agenda

5. © British Telecommunications plc High Impact Change Number 2 Mobile Working What is it? [Scope] Live info when needed Access to info any location (live) Connected and disconnected What is it going to deliver? [Vision] Reduction in fixed locations Impact on patient safety Timeliness Reduce mileage costs Increased clinical activity What do we need to do to make it happen? [Action] Infrastructure (reliable) Digital region? Lobby of politicians for better mobile coverage (roaming) T.C. of Ownership Clinical engagement SS1 v 5.01

6. © British Telecommunications plc High Impact Change Number 3 Optimisation and Exploitation of Clinical Systems What is it? [Scope] Delivering the full benefits across entire care system What is it going to deliver? [Vision] Support service transformation Cost saving Clinical safety Improve patent pathway Data quality What do we need to do to make it happen? [Action] Supplier co-operation Integration/Portal technology Full stakeholder co-op – including GPs

7. © British Telecommunications plc High Impact Change Number 4 Exploitation of National Infrastructure Programme What is it? [Scope] Do once use many Maximising deployment Key to many of HIC deliver (NHS number, NHS mail and N3) What is it going to deliver? [Vision] Change management / pathway improvement Service efficiency (C and B – OP dept, community) Building blocks of change management programmes What do we need to do to make it happen? [Action] Development of core offer (i.e. must deliver enhancement) (eg. C and B, SCR) Re-design relationship with C and CfH to ensure legacy compliance (EPS / C and B)

8. © British Telecommunications plc High Impact Change Number 5 Work Flow Technologies What is it? [Scope] Key is doc management with scheduling dynamic – (scanned and electronic) Work in ALL SETTINGS = effectiveness Digital dictation = efficiency x quality What is it going to deliver? [Vision] Improved patient experience (flow of info) ‘LEAN’ systems Cross sector Reduce risk increase escalation / flagging ‘Martin effect’ What do we need to do to make it happen? [Action] Relies on HIC 4 (NHS number, N3 etc) NEED TO SEE ROI over longer trend A proven SHA wide business case An organisation / community implementation

9. © British Telecommunications plc High Impact Change Number 6 Efficiency / Productivity Technologies What is it? [Scope] Sharing (info) on what works What is it going to deliver? [Vision] Enabling productivity of staff / clinicians What do we need to do to make it happen? [Action] Toolkit of benefits and business case templates Empowerment of IT subgroup to take agenda forward and increase membership

10. © British Telecommunications plc High Impact Change Number 7 Exploiting Information- turning data into knowledge What is it? [Scope] Turning data in to knowledge What is it going to deliver? [Vision] Knowledge is POWER Assist commissioning services Real understanding – support decisions / planning Only collected / using data once Identify inefficiencies – poorly performing services (enable 5 whys) What do we need to do to make it happen? [Action] Know what you want Good quality data Culture of querying mind No blame – ownership Integrated data Supplier / industry standards Robust data architecture

11. © British Telecommunications plc High Impact Change Number 8 Improving the Customer Experience What is it? [Scope] Seamless pathways Internal (staff, care givers) External (patient / clients / carers) What is it going to deliver? [Vision] Defining the pathway – patient or for care / induction / support staff What do we need to do to make it happen? [Action] Reliant of record integration national infrastructure What works The business case Talk to end user (digital citizen) We need to lead on what they want as well as need

12. © British Telecommunications plc High Impact Change Number 9 Capturing/Reordering Data Efficiently What is it? [Scope] What is it going to deliver? [Vision] What do we need to do to make it happen? [Action] No data captured to enable transcription