1. Emotional Intelligence Developed and delivered by: Jan Dwyer Bang, MBA, CSP September 17, 2014

3. After attending this session, you will be able to:  Identify how a high “EQ” (Emotional Quotient) can impact your success  Identify the factors that make up Emotional Intelligence and assess your “EQ” rating  Identify key growth areas and develop an action plan to intentionally increase your EQ

4. Resources www.jandwyerbang.com/DOR

5. Activity Someone you Admire as a Leader

6. What do you think really made this person successful?

7. Common Qualities  Has integrity  Listens  Is Passionate  Enjoys people  Is a good communicator  Inclusive of others  Problem solver  Inspirational, motivating, positive  Has a vision  Is personable

8. What do you think of when you think of Emotions?

9. Emotions ConventionalHigh Performance  Sign of weakness  No place in the workplace  Table them  Interfere with good judgment  Sign of strength  Essential in the workplace  Integrate them  Essential to good judgment

10. Emotions ConventionalHigh Performance  Distract us  Sign of vulnerability  Inhibit the flow of objective data  Motivate us  Make us real and alive  Provide vital information and feedback

11. We Need our Emotions!

12. Question for Discussion (Big) Life Decisions: %____(Logic) %____(Emotion)

13. Emotional Intelligence It is emotional intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations!

14. Emotional Intelligence EQ relates to your ability to motivate yourself and others, manage your moods, think clearly despite strong emotions, and be hopeful. - Daniel Goleman

15. Emotional Intelligence Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. -Daniel Goleman

16. Emotional Intelligence is essentially:  Being Self-Aware – (Self-Awareness)  Being Able to Manage your Emotions Effectively (Self-Management)– How we “soothe” ourselves, shake off anxiety, gloom or irritability

17. Emotional Intelligence is essentially:  Social Awareness –People who have empathy are more attuned to the subtle social signals that indicated what others need. They also can read feelings from non-verbal cues and are “emotionally nourishing.”  Relationship Management - These include dealing with conflict, collaborating with others, and managing relationships

18. EQ and Leadership  Emotional intelligence is central for leadership.  The importance of EQ increases, the higher you go up in an organization.  For star performance in all jobs, every field, emotional competence is twice as important as purely cognitive abilities

19. Quote “Most executives have a notoriously underdeveloped capacity for understanding and dealing with emotions.” - Manfred F.R. Kets de Vries, INSEAD, France

20. Emotional Intelligence… Is tapping into the creative energy and information that emotions can give us as a leader or professional, using positive emotions (called resonance) to help a team move forward.

21. Resonance The Latin Word, resonare, to resound Resonance – “The reinforcement or prolongation of sound by reflection,” or “by synchronous vibration.” - Oxford English Dictionary

23. Essi Systems EQ Map ® Short Assessment in your Appendix Emotional Intelligence Self Assessment

24. Tips to increase your Self Awareness  Check in – What is your…  Energy Level right now?  Level of open-mindedness and open-heartedness right now?  Current Level of focus?  Connect feelings with their sources  Expand your feeling word vocabulary

25. Tips to increase Social Awareness  Become an observer of others (Try to put yourself in someone else’s shoes)  Pay attention to people’s non verbal communication  Develop the skill of coaching – not advising

26. Tips to increase Self Management  Show appreciation to those around you  Practice self-restraint  Practice adaptability & risk taking  Be open to change and innovation

27. Tips to increase Relationship Management  During conflict, calm down, tune into your own feelings and show a willingness to work things out  Draw all of your team members into active participation  Share credit

28. Tips to increase Relationship Management  Learn to be optimistic  Withhold your judgments  Expect the best from the start

29. Emotional Energy  Work space issues  Strategic Pauses  Frequent physical activity  Eating 5-6 times a day  Using humor  Deep sleep

30. The role of Practical Intuition 82 of the 93 winners of the Nobel Prize over a 16 year period agreed that INTUITION plays an important part in creative and scientific discoveries ASK: How does every one feel about this…”?

31. Authentic Presence “No one expects a leader to be perfect, only genuine and honest.”  Practice empathetic listening and dialogue  Respond with care to new ideas

32. Constructive Discontent  Don’t get overwhelmed by your emotions. As the meeting heats up, stay open and talk slowly and calmly  Say, “Here’s how I feel about this,” or “What leads you to conclude that,” or “Are we starting with different assumptions?”

33. Commitment Am I openly, passionately, committed to the ideas of others? “If you are on the right track, you’ll get run over if you just sit there.” - Will Rogers

34. Influence without Authority  Emotions are not only “felt” but can be picked up by others. This is called “Emotional Contagion”  When someone is enthusiastic and vibrant, you may “catch” some of that person’s emotional state of optimism. Or if someone approaches you in a down mood, you may suddenly feel blue.  Recognize some emotional distance

35. Influence without Authority Are my emotions worth catching?

36. Opportunity Sensing Be surprised every day! Create a possibilities journal Hang around creative people Count your blessings

37. How to Increase your EQ EQ FactorWays to Increase It Self Awareness (Accurate Self-Assessment) Communication Style (DiSC) or EQ Assessment or feedback from team

38. How to Increase your EQ EQ FactorWays to Increase It Social Awareness (Service)Walk in the shoes of your customers, recognize excellent service, “Catch someone doing something positive”

39. Key Learning’s  The EQ Factor that you will focus on in the next 21 days  Action items you will commit to doing that will help you increase this EQ Factor

40. After attending this session, you will be able to:  Identify how a high “EQ” (Emotional Quotient) can impact your success  Identify the factors that make up Emotional Intelligence and assess your “EQ” rating  Identify key growth areas and develop an action plan to intentionally increase your EQ