1. Copyright John D. Hoh 2003 This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Using Technology to Forge Pathways, Build Communities, and Enhance Service to New Students and their Families Track 2 Thursday, January 16, 2003 3:45 p.m. - 4:45 p.m. Grand Ballroom Salons I & II John D. Hoh, Director, Computing Services, Franklin and Marshall College Helen E. Karn, Assistant Dean, Georgetown College, Georgetown University Session convener: Thomas Wilson, Director for Information Technology, University of Maryland

3. Presented by Presented by: John D. Hoh Director of Computing Services Franklin & Marshall College John.Hoh@FandM.edu http://computing.fandm.edu

5. Beginnings intro page

7. What does that really mean? “Building Communities” = Retention “Forging Pathways” = stop enrollment leakage Make sure both parents and new students are excited (and happy) about choosing F&M. Learn some new names and faces (faculty, staff and fellow new students) before orientation. Stop wasting everyone’s time filling out forms! Concentrate on activities that add value! Namely,

8. Faculty Interaction

11. Interaction with other students

13. Interaction with Staff and Services

15. Beginnings intro page How did we do it? Started with “10,000 ft.” brainstorming (CS/Advisement). Analyzed hard copy (some surprises!) in use. Identified common data elements. Prototype developed on paper. Used prototype to begin the coding and as a means to secure input from other key offices.

16. Beginnings intro page How did we code it? Admission file --> transferred to “Beginnings” file Programs to pre-populate forms were done with: DCLDCL (command line language for VAXes) VAX Basic Programs (often set symbols for DCL) POISE (Jenzabar) applications and Database DMS programs (sort, form, etc.) Compiled DMS:calculate Which, in turn, “feeds” the browser via HTML/JavaScriptHTMLJavaScript

17. How did we build it?

18. Beginnings intro page Core Advisement Team Who made it possible?

19. Key Participants Advisement Center Computing Services College Relations Admission Registrar Residential Programs Health Services Athletics Alumni/Development Campus Ministries Counseling Services Dining Services Provost/Dean’s Office Student Activities Mathematics Modern Languages

20. Final Look and Feel Both protected and public areas. (Advisement maintains verbiage) (Computing handles interactions w/ DB) Appropriate for both parents and first year students. Students receive username/password in April via letter from Dean. http://beginnings.fandm.edu

23. Best Success Stories Math placement Replaced “bubble sheet” Registration Form practical application of wireless reduced registration process time Everyone has the same data. No more islands especially w/ Parent info. Students make changes in one spot. Housing assignments (based on Seminar). Concentrate our efforts on activities that add value. Real savings in mailing costs. First genuine process re-engineering. It set a precedence! Fostered good will and communication.

24. Need more “Success” Math placement could be done w/o intervention Digital photographs Local Newspapers Language Placement Exams Things we probably can’t change CHIRP Health forms The big thing we would like to do...

25. Incorporate concept of “Beginnings” into our campus portalcampus portal

26. The Organization 6 FTE5 FTE 4 FTE Academic Technology Services Applications & Programming User Services Networking & Systems Director --Computer Store Manager --Office Coordinator

27. Check out our Web Pages

28. Presented by Thank you! Questions or Comments? John D. Hoh Director of Computing Services Franklin & Marshall College John.Hoh@FandM.edu http://computing.fandm.edu

29. Presented by Example of DCL/DMS

30. Presented by Example of JavaScript

31. Presented by Example of HTML