1. he Ensuring Scrutiny makes a difference Shirley Gibson and Stina Foxford Value Improvement Panel (VIP) - October 2014 www.helenahomes.co.uk scrutiny@helenapartnerships.co.uk

2. The Value Improvement Panel Why scrutiny, why us, and why now?

3. Who are Helena? Stock transfer association since 2002 Based in St Helens, Merseyside Manage around 13000 homes

4. ‘Helena needs our local knowledge and our insight into how things work, and together we are making things better’ Jennie Williams – Chair, Value Improvement Panel

5. Links to Governance Tenant & Communities Committee Mystery Shoppers Environmental Inspectors Complaints Surveys & Feedback Helena YV Value Improvement Panel Board Sources of Evidence

6. Building Blocks Strong Foundations Build on Strong Teams Make a Difference Robust Processes Link to Governance Intelligent Scrutiny Targeted Support Clear TOR Delivering Change for the Better

7. Building Blocks Strong Foundations Independent Beginnings Trust Positive relationships Mutual respect Distinct boundaries

8. Building Blocks Position to make a difference Customer mandate Decisions based on evidence Backed and resourced by Helena Call managers to account

9. Building Blocks Robust Processes VIP Review Report to TCC Gather Evidence

10. Building Blocks Clear terms of reference Managers protocol Distinct roles of VIP and TCC Need for dispute resolution? Relationship with Board is comfortable but not cosy

11. Building Blocks Intelligent scrutiny Meeting the priorities of tenants Planning day Customer led performance priorities (KPIs)

12. Building Blocks Targeted support Help, but not direct control Everything to hand Use officers as consultants

13. Building Blocks Effective Communication How we do it Listening & acting Letting people know that they make a difference Celebrate success

14. In Summary Knowing what you want to achieve and where you fit in Knowing how to get there Knowing that you have actually got there! Knowing where you want to go next Knowing all of this can help you to build your own house

15. Any questions? www.helenahomes.co.uk scrutiny@helenapartnerships.co.uk