1. Coordination in Action: Coordination in Action: Building a Camden County Travel Management Coordination Center June 28, 2007 Camden County United We Ride

2. United We Ride (UWR)  Purpose – To improve human service transportation through coordination  Human service transportation includes service for low- income, elderly, and disabled populations  Many different services for many different user needs

3. Employment Training (WIB)

4. United We Ride in New Jersey  The NJ Council on Access and Mobility was formed to implement UWR statewide  Each county is required to complete a coordinated transportation plan by June 2007  Future transportation funding requests are required to come from coordinated county plans  The Camden County plan includes a transportation provider survey, stakeholder workshops, a service inventory, needs and gaps, and recommendations

5. United We Ride/Mobility Services for All Americans Demonstration Project  Purpose – A U.S. Department of Transportation sponsored initiative to demonstrate how technology can be used to simplify and coordinate the human service transportation system for users and providers  Two-phased approach: system planning and design (Phase 1) and system deployment and evaluation (Phase 2)  Camden County was one of only eight sites selected to receive funding for Phase 1  Led by Camden County Workforce Investment Board (CCWIB) with support from Voorhees Transportation Center at Rutgers (VTC)

6. Camden County Demonstration Project  Mission: To design with Camden County the most effective transportation service delivery model by employing appropriate and current technologies focused on customer needs and the most efficient use of transportation and community resources.  Goals: 1. Develop a Travel Management Coordination Center (TMCC) for Camden County that creates opportunities for better and increased transportation service throughout the County. 2. Increase access to existing public transportation for Camden County consumers. 3. Implement a comprehensive, inclusive, ongoing and responsive project planning process.

7. Camden County Demonstration Project  Existing Transportation System Challenges: Suppressed demand Limited service area and hours Customer communications Limited coordination among area providers  Opportunities: Single point of customer contact (one vision, one call) Coordinated registration, routing, scheduling, dispatching, billing and reporting Vehicle sharing Cost sharing

8. What is a TMCC? Travel Management Coordination Center  A TMCC is a means to delivering enhanced human service transportation that provides: A single point of contact (one vision, one call) for the customer Coordinated registration, scheduling, routing, dispatching, billing & reporting for the transportation provider (e.g. coordinated brokerage model) Streamlined program management for the human service program manager

9. Examples of Coordinated Transportation In Action Wheels of Wellness, Pennsylvania : A transportation coordination model with eight carriers totaling 229 vehicles/5,000 door-to-door paratransit medical trips per day serving large urban area  Own and maintain AVLs and MDCs in provider vehicles  Utilize routing, tracking & scheduling software  Drivers receive manifest via MDC  Customer info via phone w/ reservationists & interactive voice system Pierce County, Washington: A transportation coordination model developed after determining area transportation resources, gaps & needs. It has been successfully demonstrated & is moving to full operation  Offers customers a single point of contact via phone or internet site  Transportation is to be scheduled & dispatched to a list of qualified public and private providers  Billing & accounting systems are to be streamlined

10. What is ITS? Intelligent Transportation Systems  The use of computers, electronics, and communications systems for improving the transportation system Consumer:  Automated telephone systems  Internet websites  Electronic fare payment (smart card)  Information kiosks  Real-time information  Surveillance and security Provider:  Automatic Vehicle Location (AVL) using Global Positioning Systems (GPS)  Computer-aided dispatch, scheduling, routing, billing, and reporting  Mobile Data Computer (MDC) in vehicle

11. What is ITS?  ITS is an enabler to facilitate coordination and enhance accessibility Public Transit and Human Service Providers All Users Human Service Administration/Funding Agencies

12. Example of ITS In Action: Cape Cod Regional Transit Authority  A medium sized provider operating fixed routes and paratransit in a rural/urban area Computer assisted scheduling and dispatching Automatic Vehicle Location and Mobile Data Computers Covert emergency button Real-time communication between drivers and dispatchers Customer info via phone, web, and online travel planner Estimated time of arrival via phone, internet, PDA Success Story: Conducted origin/ destination analysis of Medicaid trips, which resulted in moving most trips from single ride taxi to public paratransit

13. Camden County  37 municipalities ranging from Urban to Rural  Three primary population Centers in the northwest portion of the County - Cherry Hill, Gloucester and Camden City.  Camden City is the most impoverished - 32% of residents live below the poverty line compared to 10% county-wide  16% of the population are over the age of 65, the majority of which live in the northwest.  17% of the population are disabled; some of the population is concentrated in the northwest but not all.  12.6% of households do not have a car, 2/3 of which live in the northwest. Source: 2000 Census Camden City Cherry Hill Gloucester Township Philadelphia Total Land = 222.3 sq. miles Total Population = 508,932

14. Providers and Coordinators – State and Regional NJCAM Coordination of statewide human services transportation/United We Ride NJ Transit One of the largest public transit system in the nation; one of the few state-wide systems. Statewide bus system with 23 bus routes in the County AccessLink; ADA paratransit service that serves 80,000 annually in County Riverline light rail between Camden and Trenton Atlantic City rail between Philadelphia and Atlantic City Delaware River Port Authority Provide regional rail (PATCO High Speed Line) through County and into Philadelphia Cross County Connection (TMA) Assists with local and County-wide planning Delaware Valley Regional Planning Commission (MPO) Region-wide ITS architecture; JARC fund distribution.

15. Traditional Transit  NJ Transit local bus  NJ Transit commuter bus  Riverline light rail  Atlantic City rail  PATCO rail  Walter Rand Transportation Center

16. Providers and Coordinators – Camden County Senior Citizens United Community Services “SEN-HAN Transit," coordinated special transportation services to elderly and disabled persons in Camden County; Fixed and flexible routes, and demand response services; Approx. 130,000 riders annually South Jersey Transportation Authority Employment-related transportation coordination & local United We Ride planning; JARC provider; Fixed and flexible routes; Approx. 49,000 rides annually Camden County Board of Social Services. Title XIX (Medicaid) transportation administrator – contracts with 15 providers for “lower mode” (e.g. ambulatory) transportation Independent for- and non-profit operators Includes Title XIX (Medicaid) transportation providers providing 11,500 annual rides; also includes taxis, for-profit transportation providers and local non- governmental organizations and hospital vans Municipalities 13 separately run shuttles; annual average of 3400 across all 13 independently run municipal systems Faith-based Community WIB supported collaborative of Camden City FBOs ready/willing to transport residents in their vans on off-time

17. Camden TMCC Project Plan Highlights  Transportation Services Inventory  ITS Technology Investigation and Inventory  Establish and Convene Project Leadership  Evaluate Potential TMCC models  Select the Most Effective TMCC

18. Project Plan - Transportation Services Inventory  Compile UWR provider survey data and assess completeness  Integrate CCWIB data on Faith-Based Organizations  Map traditional and human service transportation NJ Transit bus and rail NJ Transit AccessLink Complementary ADA service County paratransit (Sen-Han, South Jersey Transportation Authority) Other paratransit (municipal, non-profit, for-profit)  Map and display travel demand, including Medicaid trips

19. Project Plan - ITS Technology Investigation and Inventory  Identify technologies and standards currently in use  Identify opportunities to upgrade existing technologies or implement new technologies, focusing on customer needs and interoperability between providers  Create a Concept of Operations that defines how the TMCC could be structured

20. Project Plan – Establish and Convene Project Leadership Stakeholder involvement process:  Camden City Initiatives Committee Facilitate focus groups, interviews, and targeted task groups to:  Develop the most appropriate TMCC for Camden County  Fine tune specific elements of the selected TMCC  Develop a comprehensive TMCC implementation plan Convene a Camden County Faith-Based Organization (FBO) task force to develop a business plan detailing how the FBOs can participate in the TMCC as providers of human service transportation

21. Project Plan – Evaluate Potential TMCC Models  Identify and analyze potential TMCC models Seek feedback on feasible TMCC models for Camden County from all stakeholders Identify key implementing agency roles and responsibilities Identify procedure and resources necessary for effective management and operation of the system

22. Project Plan – Select the Most Effective TMCC  Confirm input and obtain consensus among partners on alternative TMCC models (cost, technical feasibility)  Confirm relevant ITS standards and procedures  Conduct quantitative and qualitative analysis of critical factors to confirm that the selected alternative will meet the current and future needs of system users and providers  Confirm input and obtain consensus among partners on the selected TMCC  Develop phased implementation plan and submit proposal to USDOT for Phase 2 funding

23. Project Plan - Next Steps  Assess completeness of UWR provider survey data  Map traditional and human service transportation in Camden County  Map and analyze travel demand based on Title XIX (Medicaid) data  Confirm existing ITS infrastructure and standards  Initiate focus groups, interviews, and task groups, led by Camden City Initiatives Committee

24. Project Team - Contact Information Leona Tanker Camden County Workforce Investment Board (856) 931-9999 leona@ccwib.com Pippa Woods Alan M. Voorhees Transportation Center Rutgers University (732) 932-6812 ext.684 pwoods@rci.rutgers.edu