1. © NHS Institute for Innovation and Improvement, 2010 Improving Dementia Care in the Acute Hospital Environment Ruth Millward, Matron & Sian Williams, Head of Nursing, Urgent Care

2. © NHS Institute for Innovation and Improvement, 2010 How has the programme helped? Tools and techniques informed training programme Thinking differently Leadership learning – storytelling, co- production, being proactive, engaging staff and others, using change as a positive Problem solving through VALS

3. © NHS Institute for Innovation and Improvement, 2010 Local CQUIN – Dementia Care Milestone achievements: Staff training Implementation of ‘This is Me’ Antipsychotic prescribing

4. © NHS Institute for Innovation and Improvement, 2010 Staff are much more aware of how to meet the needs of patients with Dementia and their families. Laura Bartley, Ward Manager “I felt very happy with my treatment, the nurses could not do enough to make sure my experience was a positive one.” Patient Implementation of ‘This is Me’ Feedback from our branch members tells us this is making a difference to patient experience

5. © NHS Institute for Innovation and Improvement, 2010 What we did and are still doing! Changing Mindsets Narrative storytelling Learning how to frame and reframe a message Story of self, now and us Using Values and Emotion to achieve Action Sustaining momentum Responsibility charting Communication Patient/carers perspectives Reward the team Decide what’s next?

6. © NHS Institute for Innovation and Improvement, 2010 Learning shared with nursing teams across 5 wards Used webseminar slides to aid discussion and to understand key tools used for business critical project Key staff for the project have used some of the tools to ensure progression towards CQUIN milestones Work planned around ‘bottleneck’ in capacity and demand for stroke and rehabilitation beds Vanguard = well worth the experience!